IT Global Capability Center Head

Eurofins is seeking an experienced Managing Director to oversee the IT Global Capability Centre (GCC) in India. The ideal candidate should possess exceptional leadership skills, business acumen, and capabilities for business transformation. The role is crucial in reshaping service delivery, developing technology capabilities, fostering innovation, and aligning IT with broader business objectives. The successful candidate will drive cultural, organizational, and operational changes to transition the IT Delivery Centre into a value-driven organization. This leadership role requires hands-on involvement, efficient resource management, and a strong emphasis on service excellence and compliance. Responsibilities include: Strategic Transformation & Vision: - Define the GCC's strategic value proposition and align capabilities with enterprise-wide business and technology goals. - Lead transformation efforts across people, processes, technology, and culture. Stakeholder Management: - Serve as the primary liaison between the GCC and global business and technology stakeholders. - Build strategic partnerships across business units to ensure measurable business impact. People Leadership & Talent Management: - Lead, mentor, and inspire a diverse team, fostering a high-performance, collaborative culture. - Manage talent acquisition, training, and retention strategies aligned with the defined strategy. Innovation & Continuous Improvement: - Drive automation, standardization, and agile/DevOps practices. - Leverage emerging technologies to enhance efficiency and optimize IT operations. Performance & Risk Management: - Define and monitor KPIs to measure success and value creation. - Ensure operational excellence, compliance, and security standards. Financial & Budget Management: - Develop and manage the annual budget, ensuring financial targets are met. - Monitor financial performance and manage costs effectively. Compliance, Risk & Governance: - Ensure adherence to regulatory requirements and industry-specific standards. - Lead risk management efforts and business continuity strategies. Requirements: - 10-12 years of senior management experience with a strong background in people management and operations. - Expertise in business transformation, talent acquisition, and IT talent market in India. - Strong knowledge of software development processes and SLA adherence. - Flexibility to work across different time zones. Education/Experience: - Bachelor's or Master's degree in Computer Science, Information Technology, Business Administration, or Operations Management. Desired Attributes: - Hands-on leader with strategic and operational management skills. - People-first approach focusing on employee development. - Ability to thrive in a fast-paced environment and drive operational efficiency. - Strong analytical background with a commitment to customer service excellence.,