IT Global Capability Center Head

Managing Director

The successful candidate will spearhead cultural, organizational, and operational changes, evolving the IT Delivery Centre into a value-driven organization.

This is as well a hands-on leadership role requiring deep operational oversight, efficient resource management, and a strong focus on service excellence and compliance.

KEY RESPONSIBILITIES:

Strategic Transformation & Vision

• Define the GCC’s strategic value proposition, aligning capabilities with enterprise-wide business and technology goals.
• Lead transformation efforts across people, processes, technology, and culture.

Stakeholder Management

• Act as the primary liaison between the GCC and global business and technology stakeholders.
• Build strategic partnerships across business units to ensure the GCC delivers measurable business impact.
• Define and manage delivery of services, ensuring that all SLAs are met, and proactively identify opportunities to expand the scope of internal services.

People Leadership & Talent Management:

• Lead, mentor, and inspire a diverse team of senior leaders, managers, and associates, fostering a high-performance, collaborative culture.
• Manage talent acquisition, training, and retention strategies, building a skilled workforce aligned with the defined strategy.
• Cultivate employee engagement, promote a positive organizational culture, and create a high level of employee satisfaction and commitment.

Innovation & Continuous Improvement

• Drive automation, standardization, and agile/DevOps practices.
• Leverage emerging technologies (AI/ML, cloud, data platforms) to build digital capabilities, enhance efficiency, accelerate delivery, and optimize IT operations.
• Establish innovation hubs and incubators within the GCC and scale-up diffusion of innovation through Centers of Excellence (CoEs) for key technologies and processes.

Performance & Risk Management

• Define, monitor and reports KPIs to measure success, agility, and value creation.
• Ensure operational excellence, quality assurance, compliance, and security standards.
• Oversee resource allocation, workforce planning, and capacity management to optimize operations and meet internal client demands.
• Promote alternative delivery channels to promote sustainable internal / external competition
• Drive operational excellence in talent acquisition, primary lever to sustain the existing IT Delivery Centre model

Financial & Budget Management:

• Develop and manage the annual budget for the delivery centre, ensuring that financial targets are met.
• Monitor financial performance, manage costs, align benefits with Eurofins market positioning, implement frugality initiatives without compromising quality or timelines.

Compliance, Risk & Governance:

• Ensure adherence to local and global regulatory requirements, including labor laws, data privacy, and industry-specific standards.
• Lead risk management efforts, implementing strategies for business continuity and mitigation of operational risks.
• Ensure alignment with other Eurofins entities inclusive the National Service Centres in shared initiatives and compliance efforts.

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill or ability required.

• 10-12 years of experience in senior management roles, with

  proven track record of successful GCC establishment

  and a strong background in

  people management

  ,

  general administration

  , and

  operations management

  .
• Strong expertise in

  business transformation

  and change management.
• Experience in talent acquisition and the India IT talent market;
• Excellent People Management skills with a strong commitment to customer service excellence.
• Strong knowledge of software development processes
• Experience of setting, adhering to and achieving/exceeding SLAs.
• Should be flexible to work in the different time zone to support the priority stakeholders across different geographies.

Education/Experience:

• Bachelors or Masters degree in Computer Science, or Information Technology, or Business Administration or Operations Management.

Desired Attributes:

• A hands-on leader with the ability to manage both strategic execution and daily operations.
• A people-first approach, focused on employee development, engagement, and retention.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities with efficiency.
• Action-oriented and able to turn strategic plans into measurable outcomes through detailed execution.
• Strong focus on operational efficiency and process improvement.
• Strong analytical background.