International Voice Process Trainer - Bangalore

4 - 9 years

5 - 6 Lacs

Posted:1 day ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Roles and Responsibilities :

  • Design and deliver process training programs for insurance industry clients, ensuring effective knowledge transfer and skill development.
  • Conduct Training Need Analysis (TNA) to identify gaps in employee skills and develop customized training solutions.
  • Provide on-the-job training (OJT) support to new hires, helping them adapt to company processes and procedures.
  • Analyze the effectiveness of training programs through evaluation metrics such as TNI (Training Needs Identification) and NHT (Need Analysis).

Job Requirements :

  • 4-9 years of experience in process training or related field.
  • Strong understanding of OJT, ONE JOB TRAINING, Process Trainee, Process Training, TNA, TNI, Training Delivery, Training Analysis concepts.
  • Ability to design engaging learning materials using various formats like e-learning modules or instructor-led sessions.

Interested candidate can share updated resume to brindha@gojobs.biz

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