Posted:7 hours ago|
Platform:
On-site
Full Time
International Voice Process Executive* (3 Openings)
(Luxora Experiences – Medical Tourism)
*Location:* Pune
*Type:* Full-time (Night Shift)
*Experience:* 2–5 years
### *About the Role*
We are hiring *International Voice Process Executives* to support Luxora Experiences’ international patient engagement, primarily for the US market. The role requires excellent communication, empathy, and professionalism.
### *Key Responsibilities*
• Handle inbound and outbound calls with international patients (US market).
• Assist patients with inquiries, appointment scheduling, and travel coordination.
• Ensure exceptional service and patient experience throughout the journey.
• Achieve performance metrics such as call quality, resolution, and customer satisfaction.
• Maintain accurate call and case records in CRM systems.
• Work in alignment with global healthcare partners and internal teams.
### *Requirements*
• 2–5 years of experience in international calling (US healthcare/medical process preferred).
• Strong spoken English with neutral/US accent.
• Willingness to work in night shifts.
• Empathy, patience, and customer-first approach.
• Prior BPO/healthcare calling experience is an advantage.
### *Salary*
3.30 lacs/annum - 6.60 Lacs/annum
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