Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in hyderabad
>
IntouchCX
>
International Voice Process Executive

International Voice Process Executive

IntouchCX

1 - 4 years

2 - 4 Lacs

hyderabad

Posted:1 day ago| Platform:

Apply

Skills Required

international voice process international call center international voice us voice process international bpo international calling

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are seeking motivated and customer-focused professionals to join our International Voice Process team. The ideal candidate will have excellent communication skills, prior experience in customer support or call center environments, and the ability to work flexible night or graveyard shifts. This role involves handling inbound and/or outbound calls, resolving customer issues, and delivering a high-quality support experience to clients across global markets.

Responsibilities

Handle inbound and outbound calls for international customers with professionalism and accuracy.
Assist customers with queries related to products, services, orders, billing, account status, and other concerns.
Provide timely and effective resolutions while ensuring a high level of customer satisfaction.
Follow communication scripts, company policies, and standard operating procedures.
Document customer interactions and update call logs in the CRM system.
Escalate unresolved queries to the appropriate departments when necessary.
Meet performance targets such as call handling time, resolution rate, and customer satisfaction scores.
Maintain data confidentiality and adhere to process compliance guidelines.

Required Skills & Qualifications

Minimum 6 months to 4 years of experience
in an International Voice Process, BPO, or Customer Support role.
Excellent verbal communication skills in English with a neutral or global accent.
Strong listening, problem-solving, and analytical abilities.
Ability to multitask, adapt to a fast-paced environment, and handle high call volumes.
Basic computer literacy and familiarity with CRM or ticketing tools.
Willingness to work
Night Shifts / Graveyard Shifts
(24/7 rotational environment).
Strong customer service orientation and a positive attitude.

Preferred Qualifications

Experience with US, UK, or Australian process support.
Ability to meet or exceed performance metrics consistently.

More Jobs at IntouchCX

Customer Support Representative

Hyderabad

1 - 4 yrs

INR 2 - 4 Lacs

Hiring For International Chat Support - Only Immediate joiners

Hyderabad

1 - 4 yrs

INR 2 - 4 Lacs

Customer Service | Gaming Support| Non Voice

Bengaluru, Karnataka

Experience: Not specified

INR 2 - 4 Lacs

Customer Care Executive

Hyderabad

Experience: Not specified

INR 2 - 4 Lacs

Openings For International Chat Support

Hyderabad

1 - 4 yrs

INR 0 - 3 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

IntouchCX

Outsourcing and Offshoring Consulting

Winnipeg Manitoba

Login to

Please Verify Your Phone or Email

Confirm Action

International Voice Process Executive