Job Title: BPO Executive American Accent (Patient Experience Team) Location: Pune Company: Luxora Experiences About Luxora: Luxora is a global medical concierge platform helping patients across the world access trusted hospitals, verified doctors, and seamless treatment journeys across countries like Turkey, India, UAE, and Thailand. Role Overview: We are looking for experienced BPO executives with a clear American accent to join our patient experience calling team. Your role will involve first-touch calls, ongoing follow-ups, and empathetic support for patients from the US and Canada looking to travel for medical care. Key Responsibilities: * Make outbound and attend inbound calls from international patients * Understand patient needs and share information about doctors, hospitals, procedures, and next steps * Manage follow-ups, update CRM systems, and coordinate with case managers * Ensure a warm, trustworthy, and helpful interaction every single time * Work closely with internal teams to align on timelines, documents, and treatment journeys Requirements: * 1 to 3 years of BPO or customer service experience with international calling * Strong fluency in English with a natural American accent * Empathetic communication and ability to handle sensitive medical conversations * Tech-savvy and familiar with CRM or calling tools * Comfortable with flexible shifts and target-based calling *Please send us a 60-second to 2-minute voice note of you: Briefly introducing yourself Pretending you're consulting a prospective customer in the USA, recommending any product or service you genuinely love. Send the note at: [email protected] Why Join Luxora: * Global exposure in a fast-growing medical tourism industry * Competitive salary with performance-based incentives * Opportunity to grow into patient success or international coordination roles * Be part of a purpose-driven brand helping real patients across the world Job Type: Full-time Work Location: In person
*Sales Operations – Digital Sales* (Luxora Experiences – Medical Tourism) *Location:* Pune *Type:* Full-time *Experience:* 5–7 years ### *About the Role* We are seeking a *Sales Operations Manager* to drive and scale Luxora Experiences’ digital sales operations. The role involves streamlining sales processes, leading a team, and ensuring consistent growth in the medical tourism sector. ### *Key Responsibilities* • Develop and implement sales processes tailored to digital lead generation and conversion. • Oversee sales reporting, forecasting, and pipeline management. • Build, mentor, and manage a sales operations team. • Collaborate with marketing, operations, and healthcare partners to optimize conversions. • Drive adoption of CRM tools and ensure accurate tracking of patient/customer journeys. • Analyze data to identify bottlenecks and improve sales efficiency. ### *Requirements* • 5–7 years of experience in sales operations or digital sales leadership. • Prior exposure to healthcare, travel, or service industries preferred. • Strong experience in CRM tools (HubSpot, Salesforce, or similar). • Proven ability to manage and scale teams. • Analytical mindset with strong communication skills.
International Voice Process Executive* (3 Openings) (Luxora Experiences – Medical Tourism) *Location:* Pune *Type:* Full-time (Night Shift) *Experience:* 2–5 years ### *About the Role* We are hiring *International Voice Process Executives* to support Luxora Experiences’ international patient engagement, primarily for the US market. The role requires excellent communication, empathy, and professionalism. ### *Key Responsibilities* • Handle inbound and outbound calls with international patients (US market). • Assist patients with inquiries, appointment scheduling, and travel coordination. • Ensure exceptional service and patient experience throughout the journey. • Achieve performance metrics such as call quality, resolution, and customer satisfaction. • Maintain accurate call and case records in CRM systems. • Work in alignment with global healthcare partners and internal teams. ### *Requirements* • 2–5 years of experience in international calling (US healthcare/medical process preferred). • Strong spoken English with neutral/US accent. • Willingness to work in night shifts. • Empathy, patience, and customer-first approach. • Prior BPO/healthcare calling experience is an advantage. ### *Salary* 3.30 lacs/annum - 6.60 Lacs/annum
About Luxora: Luxora is a global medical concierge platform helping patients across the world access trusted hospitals, verified doctors, and seamless treatment journeys across countries like Turkey, India, UAE, and Thailand. Role Overview: We are looking for experienced BPO executives with a clear American accent to join our patient experience calling team. Your role will involve first-touch calls, ongoing follow-ups, and empathetic support for patients from the US and Canada looking to travel for medical care. Key Responsibilities: * Make outbound and attend inbound calls from international patients * Understand patient needs and share information about doctors, hospitals, procedures, and next steps * Manage follow-ups, update CRM systems, and coordinate with case managers * Ensure a warm, trustworthy, and helpful interaction every single time * Work closely with internal teams to align on timelines, documents, and treatment journeys Requirements: * 1 to 3 years of BPO or customer service experience with international calling * Strong fluency in English with a natural American accent * Empathetic communication and ability to handle sensitive medical conversations * Tech-savvy and familiar with CRM or calling tools * Comfortable with flexible shifts and target-based calling * To proceed with Round 1, we’d like you to complete a simple voice task: Please send us a 60-second to 2-minute voice note of you: Briefly introducing yourself Pretending you're consulting a prospective customer in the USA, recommending any product or service you genuinely love. Send the note at: prakhar@luxoraexperiences.com Why Join Luxora: * Global exposure in a fast-growing medical tourism industry * Competitive salary with performance-based incentives * Opportunity to grow into patient success or international coordination roles * Be part of a purpose-driven brand helping real patients across the world
Company Description Luxora Experiences is a premium medical tourism platform that combines world-class healthcare with luxury travel . We partner with internationally accredited hospitals across India, Thailand, Turkey, South Korea, and more to offer patients from Western countries affordable, high-quality treatments alongside curated travel experiences. Our mission is simple: to make advanced healthcare accessible, seamless, and memorable. Role Description This is a full-time on-site role located in Pune for an Inside Sales Representative. The Inside Sales Representative will be responsible for managing customer inquiries, generating leads, maintaining customer satisfaction, and providing excellent customer service. Day-to-day tasks include reaching out to potential clients, managing accounts, and ensuring a seamless customer experience. Qualifications Inside Sales and Lead Generation skills Customer Satisfaction and Customer Service skills Account Management skills Strong communication and interpersonal skills Proficiency in CRM software and relevant sales tools Ability to work collaboratively in a team environment Bachelor's degree in Business, Marketing, or related field Previous experience in the healthcare industry is a plus Location: On-site (Work from Office) Shift: Night Shift (aligned with Western time zones) Compensation: Competitive market salary + Outstanding performance-based incentives
Job Description: About Luxora: Luxora is a global medical concierge platform assisting patients worldwide in accessing trusted hospitals, verified doctors, and seamless treatment journeys in countries like Turkey, India, UAE, and Thailand. Role Overview: As an experienced BPO executive with a clear American accent, you will be a valuable addition to our patient experience calling team at Luxora. Your responsibilities will include making outbound and attending inbound calls, providing empathetic support, and offering information on doctors, hospitals, procedures, and next steps for patients from the US and Canada seeking medical care abroad. Key Responsibilities: - Make outbound and attend inbound calls from international patients - Understand patient needs and provide information on doctors, hospitals, procedures, and next steps - Manage follow-ups, update CRM systems, and collaborate with case managers - Ensure warm, trustworthy, and helpful interactions consistently - Collaborate closely with internal teams to align on timelines, documents, and treatment journeys Requirements: - 1 to 3 years of BPO or customer service experience with international calling - Strong fluency in English with a natural American accent - Empathetic communication skills and ability to handle sensitive medical conversations - Proficiency in using CRM or calling tools - Comfortable with flexible shifts and target-based calling Why Join Luxora: Joining Luxora offers: - Global exposure in the fast-growing medical tourism industry - Competitive salary with performance-based incentives - Opportunity for career growth into patient success or international coordination roles - Being part of a purpose-driven brand that helps real patients worldwide Note: Please complete a voice task as part of Round 1 by sending a 60-second to 2-minute voice note to foundersoffice@luxoraexperiences.com introducing yourself and pretending to consult a prospective customer in the USA about a product or service you genuinely love.,
Role Overview: As an Inside Sales Lead at Luxora Experiences, you will be responsible for steering the inside sales operations and driving patient acquisition growth. Your role will involve leading a high-performing sales team, coaching them to effectively communicate Luxora's value proposition to potential clients. You will play a key role in building and mentoring the team, ensuring they meet ambitious KPIs and revenue targets while providing a seamless, consultative sales experience. Key Responsibilities: - Lead, coach, and scale a team of inside sales associates to achieve or surpass ambitious KPIs and revenue goals. - Manage and nurture long-cycle, high-ticket sales, specifically focusing on elective medical and luxury travel packages. - Communicate Luxora's unique Vacation + Surgery value proposition, emphasizing trust, personalized care, and convenience. - Oversee the entire sales process from initial consultation to follow-up, ensuring a seamless and consultative experience for clients. - Collaborate closely with marketing, product teams (CureMeAbroad), and partnerships to optimize lead generation and conversion strategies. - Analyze sales performance using data-driven insights, continuously refining playbooks, scripts, and objection-handling frameworks. - Uphold Luxora's high standards of professionalism and empathy in all customer interactions. Required Qualifications: - Minimum of 3+ years of leadership experience in inside sales, preferably in industries with long buying cycles and large deal sizes such as luxury travel, healthcare, real estate, or B2B services. - Exceptional English communication skills with a focus on clarity, persuasion, and empathy. - Having an American (or Western) accent is advantageous for aligning with target markets. - Demonstrated ability to motivate, coach, and develop a sales team focused on achieving results. - Proficient in consultative selling, objection handling, and closing high-value opportunities. - Comfortable working night shifts from the office to align with U.S./UK/Australia time zones. - Based in Pune and available for a full-time, in-person role six days a week. Luxora Experiences: Luxora Experiences is a digital-first medical tourism platform that combines world-class healthcare with premium travel. The platform offers Western patients access to top-tier hospitals across various countries, providing transparent pricing, end-to-end support, and a unique "Vacation+Surgery" experience. Powered by AI-driven tool CureMeAbroad, Luxora matches patients with personalized treatment plans, optimizing for medical needs, budgets, and travel preferences. Why Join Luxora Experiences: - Become part of an innovative startup that is revolutionizing global medical tourism through technology and hospitality-focused service. - Lead a dedicated inside sales team in a mission-centric environment committed to improving lives with accessible, luxurious healthcare. - Work at the intersection of healthcare, luxury travel, and technology, shaping the future of patient-first experiences.,
Inside Sales Lead Luxora Experiences Location: Pune (On-site) Shift: Night shift (aligned with Western time zones) Schedule: 6 days a week; full time Compensation: Highly competitiveabove industry standards About Luxora Experiences Luxora Experiences is a digital-first medical tourism platform that seamlessly blends world-class healthcare with premium travel. Our platform offers Western patients curated access to top-tier, JCI? and NABH?accredited hospitals across India, Thailand, Turkey, South Korea, Mexico, and more. Services include transparent pricing, end-to-end support, and the unique Vacation?+?Surgery experience that combines luxury travel with top-quality care. Powered by our AI?driven tool CureMeAbroad, we match patients with personalized treatment plans and destinationsoptimizing for medical needs, budgets, and travel preferences Role Overview We're seeking a seasoned Inside Sales Team Lead to steer our inside sales operations and fuel our patient acquisition growth. Ideal candidates bring deep experience in selling high-value services with long conversion horizons and can lead with empathy and strategic insight. As a key member of our leadership team, you will build and mentor a high-performing sales team, helping them confidently convey Luxora's value proposition to prospective clients. Key Responsibilities Lead, coach, and scale a team of inside sales associates to meet or exceed ambitious KPIs and revenue targets. Manage and nurture long-cycle, high-ticket salesspecifically elective medical and luxury travel packages. Communicate Luxora's unique Vacation + Surgery value proposition, emphasizing trust, personalized care, and convenience. Oversee the entire sales processfrom initial consult to follow-upensuring a seamless, consultative experience. Collaborate closely with marketing, product (CureMeAbroad team), and partnerships to optimize lead generation and conversion strategies. Analyze sales performance through data-driven insights; continuously refine playbooks, scripts, and objection-handling frameworks. Uphold Luxora's high standards of professionalism and empathy in every customer interaction. Required Qualifications Minimum 3+ years of leadership experience in inside salesideally in industries with long buying cycles and large deal sizes (e.g., luxury travel, healthcare, real estate, B2B services). Exceptional English communication skills; clarity, persuasion, and empathy are essential. American (or Western) accent is a strong advantage for aligning with target markets. Proven ability to motivate, coach, and develop a results-driven sales team. Skilled in consultative selling, objection handling, and closing high-value opportunities. Comfortable working from the office during night shifts (aligned with U.S./UK/Australia time zones). Based in Pune and available for a full-time, in-person rolesix days per week. Why Join Luxora Experiences Be part of an innovative, category-defining startup that's transforming global medical tourism with technology and hospitality-first service. Lead a passionate inside sales team in a mission-centric environment dedicated to enhancing lives with accessible, luxurious healthcare. Competitive pay that exceeds industry norms, with great scope for performance-based growth. Work at the intersection of healthcare, luxury travel, and technologyshaping the future of patient-first experiences.
Lead and scale the inside sales team to hit revenue targets. Manage high-ticket medical and luxury travel sales. Optimize conversion strategies and refine sales playbooks. Ensure seamless, empathetic client experiences with Luxoras standards.
About Us At Luxora, we're committed to providing world-class healthcare experiences that combine medical excellence with luxury and comfort. Our mission is to make advanced medical care accessible to everyone, regardless of borders or backgrounds. We believe that healing happens best when the whole person is cared for - not just their medical needs, but their comfort, peace of mind, and overall experience. Role Summary / Objective The Medical Advisor at Luxora will serve as a bridge between patients, doctors, hospitals, and internal operations. This role requires sound clinical judgment, excellent communication, and the ability to understand both medical and logistical aspects of medical travel. As part of a medical-tourism company, your advice and coordination will help ensure safe, high-quality, and patient-centric experiences across domestic and international healthcare partners. Key Responsibilities Review and assess medical reports, referral documents, lab results, imaging, and clinical histories submitted by patients. Provide initial medical opinion / triage / assessment to determine suitability for treatments, surgeries, or procedures. Liaise with partner hospitals, clinics, and doctors (domestic and abroad) to clarify medical protocols, patient eligibility, prerequisites, and post-operative care. Assist in designing medical itineraries, treatment plans, and coordinating care pathways (pre-treatment, during travel, post-treatment follow-ups). Ensure compliance with clinical protocols, safety norms, and quality standards when engaging new hospital/doctor partners. Monitor patient progress, follow up on complications, and escalate issues to senior medical team or partners when needed. Prepare case summaries, medical documentation, and reports for internal stakeholders. Support internal training for non-medical staff (e.g. coordinators, customer care) on basic medical terminology, processes, patient safety, risk factors, and red flags. Stay updated with latest medical trends, treatment modalities, and international healthcare standards relevant to specialties Luxora offers (e.g. dentistry, cosmetic surgery, orthopedics, IVF, etc.). Provide medical input into new service offerings, protocol development, risk management, and product / service improvements. Required Qualifications & Skills Bachelor of Dental Surgery (BDS) degree (recognized by relevant dental / medical council) Experience Freshers to 2 years of experience acceptable (clinical internships, observership, or brief clinical exposure is advantageous) Exposure or internship in hospitals, clinics, or healthcare settings preferred Skills & Competencies Strong clinical reasoning and ability to interpret medical/dental reports, imaging Excellent verbal and written communication skills (English) Ability to simplify medical concepts for non-medical staff and patients Attention to detail and rigorous orientation toward patient safety and quality Ability to coordinate multiple stakeholders (doctors, hospitals, travel teams) Good organizational skills, ability to manage multiple cases/patients simultaneously Self-motivated, proactive, ability to work under pressure Basic computer skills (MS Office, email, hospital management / CRM systems) Work Pattern & Benefits Working days: 6 days a week Office-based role (on-site presence required) Opportunity to gain exposure to international medical tourism operations Potential for travel (domestic/international site visits) as role evolves
Team Lead - Inside Sales Location: Noida (On-site) Shift: Night shift (aligned with Western time zones) Schedule: 6 days a week; full time Compensation: Highly competitive—above industry standards Role Description This is a full-time on-site role for a Team Lead - Inside Sales, located in Noida. The Team Lead - Inside Sales will be responsible for managing and leading the inside sales team, developing and executing sales strategies, and ensuring excellent customer service. The role involves daily interaction with potential clients, providing insights based on analytical data, and meeting sales targets. The Team Lead will also train and mentor team members to achieve their professional goals. Key Responsibilities Lead, coach, and scale a team of inside sales associates to meet or exceed ambitious KPIs and revenue targets. Manage and nurture long-cycle, high-ticket sales—specifically elective medical and luxury travel packages. Communicate Luxora’s unique “Vacation + Surgery” value proposition, emphasizing trust, personalized care, and convenience. Oversee the entire sales process—from initial consult to follow-up—ensuring a seamless, consultative experience. Collaborate closely with marketing, product (CureMeAbroad team), and partnerships to optimize lead generation and conversion strategies. Analyze sales performance through data-driven insights; continuously refine playbooks, scripts, and objection-handling frameworks. Uphold Luxora’s high standards of professionalism and empathy in every customer interaction. Qualifications Minimum 3+ years of leadership experience in inside sales—ideally in industries with long buying cycles and large deal sizes (e.g., luxury travel, healthcare, real estate, B2B services). Exceptional English communication skills; clarity, persuasion, and empathy are essential. American (or Western) accent is a strong advantage for aligning with target markets. Team Management and Leadership skills Sales, Customer Service, and Communication skills Strong Analytical Skills Proven track record of achieving sales targets Bachelor's degree in Business Administration, Marketing, or a related field Excellent organizational and time management skills Experience in the healthcare industry is a plus About The Company At Luxora, we're committed to providing world-class healthcare experiences combining medical excellence with luxury and comfort. Our mission is to make advanced medical care accessible to everyone, regardless of borders or backgrounds. We believe that healing happens best when the whole person is cared for, addressing not just their medical needs, but their comfort, peace of mind, and overall experience.