International Interview Scheduling Manager

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Location:

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About the Company:

We are a specialized data collection company focused on delivering high-quality respondent recruitment and expert interview solutions for global market research projects. With a strong presence across the USA and Europe, we work with leading consulting and research firms to identify and schedule top-level professionals, including CXOs and Directors, for high-impact B2B and healthcare studies. Our strength lies in our ability to manage complex recruitment workflows while ensuring compliance, precision, and timely project delivery. 

Key Responsibilities:

• Lead and manage a team of 5 scheduling executives, ensuring daily goals and project deadlines are consistently met
• Monitor team performance, provide guidance, and step in to support complex respondent coordination when needed
• Oversee the outreach and scheduling of senior professionals (CXOs, Directors, etc.) for 45-minute Zoom interviews across the US & European regions
• Ensure team maintains high levels of professionalism in all communication (calls, emails, LinkedIn)
• Review and verify that meeting invites are correctly sent, accepted, and recorded to avoid scheduling issues or respondent dropouts
• Track progress of each team member and maintain consolidated reports on respondent status and project delivery
• Conduct regular check-ins and training to maintain quality and consistency across the team
• Coordinate closely with Project Managers to align on quotas, timelines, and project requirements
• Ensure compliance with data protection standards (e.g., GDPR)

Key Requirements:

• 3+ years of experience in market research, respondent recruitment, or expert outreach roles
• 1+ year in a team leadership or supervisory position, preferably managing outreach or data collection teams

• Excellent spoken and written English communication skills (US & UK proficiency required)

• Strong interpersonal and team management skills
• Confident in making outbound calls and guiding others to do the same effectively
• Proficient in managing trackers and reports via Google Sheets or Microsoft Excel
• Highly organized with strong attention to detail and follow-through
• Ability to work under pressure, handle multiple priorities, and meet tight deadlines

Preferred Skills:

• Familiarity with LinkedIn sourcing and outreach tools
• Experience in expert interview coordination or fieldwork
• Prior experience in managing global respondent recruitment for B2B or healthcare studies