International Customer Support

As an International Customer Service representative, you will be the first point of contact for customers from various countries, assisting them with their inquiries, resolving complaints, and providing product information. You will be responsible for maintaining a high level of customer satisfaction and ensuring that all customers receive prompt and effective assistance. Additionally, you will collaborate with different teams to improve customer support processes and contribute to the overall success of the customer service department.

Post International Customer Service JobResponsibilities

• Handle inbound customer inquiries via phone, email, and chat in a professional and timely manner
• Assist customers in resolving product-related issues, billing inquiries, and complaints
• Provide accurate and complete information about products, services, and promotions
• Document and track customer interactions and inquiries in the CRM system
• Collaborate with cross-functional teams to resolve customer issues and improve customer satisfaction
• Identify opportunities for process improvement and share feedback with the team
• Adhere to company policies and procedures to ensure customer satisfaction and data security
• Stay up-to-date with product knowledge and industry trends to provide the best assistance to customers

Qualifications

• Previous experience in customer service or a related role
• Excellent communication and interpersonal skills
• Fluency in English and proficiency in one or more foreign languages
• Strong problem-solving and decision-making abilities
• Ability to work well under pressure and handle challenging customer situations
• Attention to detail and ability to multitask
• Familiarity with CRM software and customer support tools
• Flexible schedule to accommodate different time zones

Skills

• Strong verbal and written communication skills
• Multi-lingual proficiency
• Customer service orientation
• Problem-solving skills
• Attention to detail
• Ability to work independently and in a team
• Time management skills
• Adaptability to different cultures and customs

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Cell phone reimbursement

Experience:

• English: 1 year (Required)

Work Location: In person

Speak with the employer
+91 6394763583