Role Description This is a full-time, on-site role for a Customer Service Representative located in Mumbai. The Customer Service Representative will be responsible for handling customer inquiries, providing excellent customer support, ensuring customer satisfaction, and enhancing the overall customer experience. Daily tasks will include managing communication channels, resolving customer issues, and maintaining up-to-date knowledge of our services and products to provide accurate information to clients. Qualifications Customer Service, Customer Support, and Customer Satisfaction skills Experience in Customer Service Representatives, Customer Experience roles Strong communication and interpersonal skills Problem-solving abilities and a proactive attitude Proficiency in managing communication channels (phone, email, chat) Ability to work independently and stay motivated in an on-site environment Previous experience in an HR-related field is an advantage HSC / Graduate Freshers and Experienced Both can Apply Salary - Upto 38k Locations - Mira road, Bhayandar, Thane , Powai Shifts- US Rotational Night shifts Weekoffs - 2 days Rotational Weekoffs One Way Cab Facility Availabl e Show more Show less
US SPANISH COLLECTIONS Location- Thane, Maharashtra CANDIDATE MUST BE B2 CERTIFIED IN SPANISH LANGUAGE Experience- 1 year international bpo experience (US Collections - spanish) Salary- 40k to 50k plus unlimited incentives Shift timings- 6:30PM to 3:30AM 5 days working, 2 rotational off Cab facility available Need immediate joiners Contact number- 9555655548 (Connect via call or whatsapp to know more about the process) Job Types: Full-time, Permanent Pay: ₹40,000.00 - ₹50,000.00 per month Benefits: Provident Fund Schedule: Fixed shift Night shift US shift Supplemental Pay: Performance bonus Ability to commute/relocate: Thane, Maharashtra: Reliably commute or planning to relocate before starting work (Required) Experience: International bpo- spanish: 1 year (Required) Language: Spanish (Required) Shift availability: Night Shift (Required) Work Location: In person Speak with the employer +91 9555655548
Job Title- Customer Service Representative (US Process) Location- Powai, thane, malad Salary- upto 35 to 45k (based on last drawn) plus incentives Experience- 1 year international voice process Qualification- HSC/Graduate cab facility available Candidate must have excellent communication skills Connect on call or via whatsapp to know more about the requirements 9555655548 US process Roles and Responsibilities: (US healthcare Process) Agents shall respond to general questions or take information received via both inbound calls from Callers and outbound calls related to a Prescription Drug Plan Program. Calls will result from an outbound dialing system provided by Customer to be used on specific outbound calling campaigns mutually agreed. In general, agents will discuss questions related to, but not limited to, health benefits, eligibility status/use, claims inquiries, requests for member materials, primary care physician changes, prescription coverage, prescription benefits. Agents or supervisors may also make manual follow-up outbound calls in response to the caller's initial contact or shall perform offline activities including: Callbacks. Vendor is required to manually call back Callers as part of both the client Experience Survey and Call Quality program. During System Downtime, Agents may be required to document caller information using manual downtime forms Vendor shall ensure that adequate personnel are provided so that Customer's escalations are immediately addressed within twenty-four (24) business hours. Job Types: Full-time, Permanent Pay: ₹35,000.00 - ₹40,000.00 per month Benefits: Commuter assistance Provident Fund Schedule: Fixed shift Night shift US shift Supplemental Pay: Performance bonus Experience: International voice process: 1 year (Required) Language: English (Required) Shift availability: Night Shift (Required) Work Location: In person
Quality AM/Manager Industry- BPO (international) Location- Thane Experience- 3+ years of experience with US collections domain Salary- negotiable (based on last drawn salary) 5 days working, 2 rotational off Role Des cription This is a full-time on-site role for a Quality Manager. The Quality Manager will be responsible for overseeing and managing the quality assurance processes within the organization. Top responsibilities include developing and implementing quality management strategies, ensuring compliance with industry regulations, conducting audits, and identifying areas for improvement. The position is located in Mumbai and requires collaboration with various departments to enhance the overall quality of human resource services provided by the company. Qualifications Experience in Quality Management and Quality Assurance Knowledge of industry-specific regulations and standards Proficiency in conducting audits and implementing quality improvements Strong analytical and problem-solving skills Excellent communication and teamwork abilities Proven track record in managing quality processes in a corporate setting HSC/ Bachelor's degree in a relevant field such as Business Administration, Quality Management, or Human Resource Management Certifications like Six Sigma, ISO, or other quality management credentials are a plus Show more Show less
Job Title- Customer Service Representative (US Voice Process) Location- Thane, Powai, Chandivali Salary- up to 35 to 42k (based on last drawn) plus incentives Experience- 1 year international voice process Qualification- HSC/Graduate Shift timings- 6:30PM to 3:30 AM 2 Rotational offs, 5 days working cab facility available (centralized pickup and home drop) Candidate must have excellent communication skills Connect on call or via whatsapp to know more about the requirements 9555655548 US process Job Types: Full-time, Permanent Pay: ₹35,000.00 - ₹40,000.00 per month Benefits: Commuter assistance Provident Fund Experience: International voice process: 1 year (Required) Language: English (Required) Shift availability: Night Shift (Required) Work Location: In person
Company Description Welcome to Crescare Solutions, a leading human resource consultancy that transforms the way businesses approach HR. We specialize in delivering customized solutions to help organizations achieve their strategic goals. With expertise in streamlining HR functions and building robust talent management strategies, we cater to businesses of all sizes, from startups to multinational corporations. Our client-centric focus, commitment to diversity and inclusion, and innovative solutions make us a trusted partner in optimizing sustainable growth. Role Description This is a full-time remote role for a Team Leader - US Process. The Team Leader will be responsible for managing daily operations, leading and coordinating team activities, and ensuring the team meets organizational goals. Key responsibilities include supervising team performance, providing feedback and coaching, handling escalations, and liaising with stakeholders to align team efforts with company objectives. The role also involves tracking key performance metrics and implementing process improvements. Qualifications Analytical Skills and Operations Management Team Management and Team Leadership Excellent Communication skills Proven experience in a leadership role Strong problem-solving abilities Ability to work independently and remotely Experience in human resources or a related field is a plus Bachelor's degree in Business, Management, or related field
You will be responsible for debt collection and cash collection activities, utilizing your strong communication and customer service abilities. Your familiarity with finance principles will be crucial in this role, along with fluency in both Spanish and English. Your excellent problem-solving skills will help in resolving issues efficiently. Being detail-oriented and highly organized is essential to succeed in this position. A high school diploma or equivalent is required, with additional education considered a plus.,
Voice / Non Voice Process Location- Andheri, Malad, Thane Experience- 1 year in International (International voice process experience is mandatory) Qualification- HSC / Graduate Shift timings- Day shift Salary- Candidate with excellent communication skills are eligible for the same (C1) Feel free to reach out for any clarifications. 6392378294 Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹35,000.00 per month Benefits: Health insurance Provident Fund Work Location: In person
Job Title- Customer Service Representative (US Voice Process) Location- Thane, Powai, Chandivali Salary- up to 35 to 42k (based on last drawn) plus incentives Experience- 1 year international voice process Qualification- HSC/Graduate Shift timings- 6:30PM to 3:30 AM 2 Rotational offs, 5 days working cab facility available (centralized pickup and home drop) Candidate must have excellent communication skills Connect on call or via whatsapp to know more about the requirements 9555655548 US process Job Types: Full-time, Permanent Pay: ₹35,000.00 - ₹40,000.00 per month Benefits: Commuter assistance Provident Fund Experience: International voice process: 1 year (Required) Language: English (Required) Shift availability: Night Shift (Required) Work Location: In person
Role Description This is a full-time, on-site role for an International Voice Process executive located in Thane. The role involves handling customer service inquiries, providing support via phone calls, email, or chat, and assisting clients with their queries and issues. Day-to-day tasks include managing sales calls, performing data entry, processing financial transactions, and addressing customer needs to ensure satisfaction. The role requires the ability to communicate effectively with international clients and manage multiple tasks efficiently. Qualifications Strong Communication skills Experience in Customer Service and Sales Analytical Skills and attention to detail Excellent problem-solving abilities Able to work effectively in a team environment Flexibility to work in shifts
Job Title: Specialist / Manager – Vendor Partnerships Location: Mumbai / Kolkata / Siliguri (On-site) Shift Timing: US Shift (6 PM – 3 AM IST) Experience: 2–6 Years Function: Sales / Vendor Development Salary- 10-15 LPA plus unlimited incentives (based on last drawn salary) About the Role We’re looking for high-energy professionals to join our International Sales team (Vendor Partnerships). In this role, you’ll own the full cycle of identifying, pitching, and onboarding global vendors. You will contribute directly to revenue growth, market expansion, and long-term partnerships — while operating in a fast-paced, performance-driven environment. Key Responsibilities Identify and connect with potential vendors via platforms like LinkedIn, trade directories, and marketplaces Pitch our value proposition with clarity and confidence to decision-makers Manage the complete sales cycle from outreach to onboarding Conduct discovery calls to assess vendor readiness and commercial viability Collaborate with pricing, logistics, and product teams for seamless integration Meet and exceed weekly/monthly acquisition targets Drive consistent outbound efforts (calls, emails, follow-ups) to maintain a healthy pipeline Maintain vendor documentation and ensure compliance Track performance metrics via Excel/Google Sheets/CRM and contribute to strategic vendor sourcing What We’re Looking For 2–6 years of experience in Sales, Business Development, Vendor Management, or Inside Sales Strong English communication and persuasive ability Numerically sharp — comfortable with margins, ROI, pricing logic Target-driven and solution-oriented Comfortable working in a night shift (US time zone) Ability to handle objections and close deals independently Preferred Experience Exposure to e-commerce or B2B platforms (seller onboarding, vendor acquisition) Background in high-pressure sales environments (BPO, EdTech, FinTech, SaaS) Familiarity with CRM tools (HubSpot, Zoho, Salesforce) Proficiency in Excel/Google Sheets Who You Are A self-starter who builds their own pipeline and doesn’t wait for leads Persuasive, quick-thinking, and accountable Driven by growth, numbers, and ownership Resilient in a high-speed, dynamic sales environment Perks & Benefits Medical Insurance for self with family enrollment options Personal Accident Insurance coverage of ₹10,00,000 Spot rewards of up to ₹1,00,000 per achievement Cash credit for unused earned leaves (not part of CTC) Annual performance-based increments of up to 20% Learning Assistance (ZEAL Policy): Reimbursement of up to 30% on select professional courses (IIMs, IITs, UGC-recognized) Sponsored legal consultations for personal matters (3 per year) Lifestyle reimbursements for gym, vision/dental health, family recreation, and children’s academic excellence Potential opportunity for company-sponsored US Visa and business travel for top performers Flexible work timings, performance reward programs, and zero-balance family bank accounts with a dedicated RM
FIND ON MAP