Quality Manager (US Process)

Job Description

Quality AM/Manager Industry- BPO (international) Location- Thane Experience- 3+ years of experience with US collections domain Salary- negotiable (based on last drawn salary) 5 days working, 2 rotational off Role Des cription This is a full-time on-site role for a Quality Manager. The Quality Manager will be responsible for overseeing and managing the quality assurance processes within the organization. Top responsibilities include developing and implementing quality management strategies, ensuring compliance with industry regulations, conducting audits, and identifying areas for improvement. The position is located in Mumbai and requires collaboration with various departments to enhance the overall quality of human resource services provided by the company. Qualifications Experience in Quality Management and Quality Assurance Knowledge of industry-specific regulations and standards Proficiency in conducting audits and implementing quality improvements Strong analytical and problem-solving skills Excellent communication and teamwork abilities Proven track record in managing quality processes in a corporate setting HSC/ Bachelor's degree in a relevant field such as Business Administration, Quality Management, or Human Resource Management Certifications like Six Sigma, ISO, or other quality management credentials are a plus Show more Show less