International Customer Care Executive

0 - 2 years

2 - 4 Lacs

Posted:1 day ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

NIGHT & ROTATIONAL SHIFTS.

!! WALK IN INTERVIEW !! WORK FROM OFFICE ONLY !!

PUNJAB

Responsibilities and Duties:

  • CCE will be responsible for Tracing shipments.
  • Customer Service Representative will Provide constant visibility to client on their shipments.
  • Customer Queries: Handle customer inquiries and resolve issues promptly to ensure customer satisfaction.
  • Communicate with clients on email/phone and keep them updated on the pick ups and deliveries.
  • Coordinate with dispatch for accurate delivery ETA s and keep informed on truck availability.
  • Compiling shipment reports for premium clients.
  • Communicating and securing approval of any accessory charges that may accrue on the shipments.
  • Coordinate with shipping lines, freight forwarders, and clearing agents for smooth shipment execution.

Qualifications and Skills:

  • Graduate and above with valid experience may apply.
  • Fluency in English. No Mother Tongue Influence.
  • Proficient with MS- Excel, Outlook.
  • Should have typing speed of 35 words/minute.
  • Age should be between 24 to 40 years
  • Should be comfortable working in Night & Rotational shift
  • Min. 1 year experience is required.

Perk & Benefits :

1. Paid Training period.

2. Family floater Medical Health Insurance

3. Accidental Medical Health Insurance.

4. Night / Rotational Shifts.

5. Cab for Night shifts in Mohali location ( For Females )

6. 5/ 6 days week.

Benefits:

  • Health insurance
  • Leave encashment
  • Life insurance

Application Question(s):

  • How many years of relevant experience do you have? (Enter '0' if less than 1 year)

Experience:

  • working: 1 year (Required)

Language:

  • English (Required)
  • Punjabi (Preferred)

Shift availability:

  • Night Shift (Required)
  • Overnight Shift (Preferred)

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