International Customer Care Executive

Logitrade Bpo Solutions

0 - 2 years

2 - 4 Lacs

mohali

Posted:3 months ago| Platform:

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Skills Required

customer care non voice process international bpo chat process punjabi customer service us process customer support international process voice process inbound process voice support customer queries email support semi voice

Work Mode

Work from Office

Job Type

Full Time

Job Description

NIGHT & ROTATIONAL SHIFTS.

!! WALK IN INTERVIEW !! WORK FROM OFFICE ONLY !!

PUNJAB

Responsibilities and Duties:

CCE will be responsible for Tracing shipments.
Customer Service Representative will Provide constant visibility to client on their shipments.
Customer Queries: Handle customer inquiries and resolve issues promptly to ensure customer satisfaction.
Communicate with clients on email/phone and keep them updated on the pick ups and deliveries.
Coordinate with dispatch for accurate delivery ETA s and keep informed on truck availability.
Compiling shipment reports for premium clients.
Communicating and securing approval of any accessory charges that may accrue on the shipments.
Coordinate with shipping lines, freight forwarders, and clearing agents for smooth shipment execution.

Qualifications and Skills:

Graduate and above with valid experience may apply.
Fluency in English. No Mother Tongue Influence.
Proficient with MS- Excel, Outlook.
Should have typing speed of 35 words/minute.
Age should be between 24 to 40 years
Should be comfortable working in Night & Rotational shift
Min. 1 year experience is required.

Perk & Benefits :

1. Paid Training period.

2. Family floater Medical Health Insurance

3. Accidental Medical Health Insurance.

4. Night / Rotational Shifts.

5. Cab for Night shifts in Mohali location ( For Females )

6. 5/ 6 days week.

Benefits:

Health insurance
Leave encashment
Life insurance

Application Question(s):

How many years of relevant experience do you have? (Enter '0' if less than 1 year)

Experience:

working: 1 year (Required)

Language:

English (Required)
Punjabi (Preferred)

Shift availability:

Night Shift (Required)
Overnight Shift (Preferred)

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