Internal Operations Manager

Job Title:

About Us

Medispec is a leading life science instrumentation company with a 30-year legacy of serving top academic institutes, research centers, and biopharma companies across India. With a growing national footprint and a portfolio of advanced laboratory technologies, we are now building a stronger operational backbone to support our next phase of expansion.

Role Summary

Manager – Administration & Internal Operations

Key Responsibilities

• Team Management

• Supervise HO-based support teams: sales coordinators, service coordinators, HR/admin staff, order processing, and office assistants.
• Ensure timely execution of internal requests and task ownership across departments.

• Operational Process Management

• Develop, document, and implement standard operating procedures (SOPs) across all support functions.
• Monitor adherence to internal processes and coordinate cross-functional workflows.

• Task & Workflow Tracking

• Track team deliverables using tools like Google Sheets, Excel, CRM
• Maintain real-time visibility of open tasks and ensure timely closures.

• Internal Coordination & Reporting

• Act as the central link between HO support functions and regional teams.
• Provide regular reports to senior management on operational metrics and task performance.

• Office & Administrative Oversight

• Ensure smooth functioning of the Mumbai Head Office including supplies, facilities, and vendor management.
• Coordinate with HR and accounts teams on documentation, onboarding/offboarding, and support operations.

Qualifications

• 8–15 years of experience in operations, administration, or office management roles
• Experience in managing internal operations within mid-sized or SME organizations
• Strong people management and problem-solving skills
• Proficient in Excel / Google Sheets; comfort with digital tools preferred
• Excellent communication and organizational skills

What We’re Looking For

• A hands-on doer with a structured mindset
• Someone who thrives in a fast-paced environment and can bring order to complexity