Internal Operations Manager

Role Overview

The Internal Operations Manager will be responsible for ensuring every internal ticket raised by our client-facing teams is completed on time and to quality. You'll oversee ticket progress across departments, follow up on pending issues, dive deep into rejections, and ensure accountability until closure. This role is crucial to maintaining Truww's promise of timely, flawless delivery.

Key Responsibilities

• Monitor all internal tickets raised by the client-facing teams and track their progress.
• Ensure every ticket is completed within defined timelines and SLAs.
• Investigate rejections or delays, identify root causes, and coordinate resolutions.
• Create simple reports and dashboards for visibility on open vs. closed tasks.
• Partner with cross-functional teams (design, production, installation, and customer happiness) to drive accountability.
• Identify recurring issues and suggest process improvements to reduce escalations.
• Maintain a culture of ownership, speed, and follow-through across teams.

Qualities We're Looking For

• Strong ownership and follow-up skills doesn't let anything slip.
• Process-oriented and detail-focused, with great organizational skills.
• Clear and respectful communicator who can coordinate across teams.
• Analytical and curious, with a knack for finding root causes.
• Comfortable using tools for ticket tracking, dashboards, and reporting.
• Balanced mindset empathetic yet assertive when driving accountability.