Internal Coordinator

Job Description:

We are seeking an enthusiastic and detail-oriented Operations Executive to join our dynamic team. The ideal candidate will play a pivotal role in ensuring smooth operations across various aspects of our business, including managing purchase orders, online orders, customer communication, repair and maintenance coordination, internal software management, attendance verification, and more. This position demands strong organizational skills, attention to detail, and excellent communication abilities.

Key Responsibilities:

Purchase Management:

· Handle purchase orders, ensuring timely procurement of required materials and supplies.

· Maintain inventory levels and manage stock to ensure availability.

· Coordinate with vendors and suppliers for order confirmations, deliveries, and invoices.

Online Orders Management:

· Manage and process online customer orders from various platforms.

· Ensure smooth order fulfilment and timely delivery, addressing any issues that may arise.

· Track and manage order statuses, ensuring customer satisfaction at every step.

Customer Communication:

· Handle customer inquiries and issues over online platforms (e.g., email, chat, social media).

· Provide timely, professional, and courteous responses to all customer concerns, resolving any issues quickly.

· Maintain customer records and feedback for future reference and process improvements.

Repair and Maintenance Coordination:

· Oversee and coordinate repair and maintenance tasks for any in-house equipment or customer-facing products.

· Liaise with external service providers to ensure repairs are completed in a timely and efficient manner.

· Maintain records of all repairs and maintenance activities, ensuring proper documentation.

Internal Software Management (Pet Pooja):

· Use and manage internal software (Pet Pooja) for operations tracking and data management.

· Ensure the system is up-to-date and utilized correctly by team members.

· Assist in troubleshooting software-related issues and liaise with the technical team for improvements.

Attendance Proof Checking:

· Verify and maintain attendance records for all employees.

· Ensure timely submission of attendance proofs and monitor compliance with office hours.

· Assist in resolving any attendance-related queries or issues.

Data Management and Reporting:

· Manage all data related to operations (purchases, orders, customer details, etc.) in an organized and efficient manner.

· Prepare and maintain regular reports on operational activities.

· Assist in data analysis and provide insights for decision-making.

Coordination and General Administration:

· Assist with coordinating various operational tasks between teams, ensuring smooth workflow and task completion.

· Liaise with other departments (e.g., finance, marketing) to ensure operational processes align with overall business goals.

· Ensure all operational processes are compliant with company policies and procedures.

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person