Intellimatch Support Professional

FIS

4 - 5 years

6 - 7 Lacs

pune

Posted:-1 days ago| Platform:

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Skills Required

tfs c# product support customer service presentation skills sql server sql customer support production support technical support servicenow written communication application support leadership skills public speaking communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Monitor Reconciliation related jobs and processes to ensure successful delivery of reconciliations to clients.
Own Client Tickets raised with DIM Support and work on them as per agreed SLAs towards issue resolution/escalation.
Work on User Access Requests and complete them as per agreed SLAs.
Analyze and test standard and/or minor changes in UAT and work with other teams for their deployment as required.
Keep up to date on functionality available in relevant product(s) and latest releases of new features or modules
Provide support on Weekends, especially Sundays, on a rotational basis.
Ability to work in APAC, EMEA and US Shifts (US Business Hours) on a rotational basis.

What you bring:

Knowledge / Experience

Good working knowledge of DIM (IntelliMatch) (at least 4-5 years of experience with this application)
Ability to understand SQL statements (joins, updates, scripts for analysis, etc.) and DB objects
Good exposure to various Ticketing Tools such as TeamSupport, TFS, ServiceNow
Knowledge of Windows Operating Systems and/or Cloud Computing Architecture
At least 5 years experience of Product Support or client facing experience with a focus on Product support
Excellent oral and written communications skills
Good analysis and problem-solving capability

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