Who we're looking forZendesk is seeking a highly motivated and experienced Integration Lead to join our IT Customer Experience Systems (CXS) Marketing team. The ideal candidate will be a problem-solver who thrives in a dynamic, fast-paced environment. You will be responsible for overseeing the successful integration of our marketing technology stack with various systems and platforms, ensuring seamless data flow and functionality. If you're passionate about marketing technology, love to tinker with APIs and connectors, and enjoy working collaboratively across teams and with external vendors, we're looking for you to make a significant impact on our marketing operations.What you'll be doing
Responsibilities
As the Integration Lead, you will bring a blend of technical expertise and project management skills to the team. Your main responsibilities will include:
- Managing integrations with other systems and platforms to optimize marketing operations.
- Ensuring data flow between Adobe Martech Platforms and Zendesk's systems is smooth, efficient, and in compliance with privacy regulations.
- Implementing and troubleshooting API, Connector, JS integrations to eliminate bottlenecks and improve performance.
- Collaborating with IT professionals within Zendesk and external vendors to execute integrations flawlessly.
Your role is pivotal in driving the efficiency and effectiveness of our marketing technology investments and helping Zendesk continue to deliver exceptional service to our customers.What you bring to the role
Basic Qualifications
- Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field.
- At least 2 years of experience with Workato platform tool.
- Strong understanding of API concepts and different integration patterns.
- Experience with Adobe Martech Platforms or similar marketing technology ecosystems.
- Proven track record of managing complex integrations in a cross-functional environment.
- Experience with cloud-based architectures, web services, and APIs, specifically Salesforce ingress/egress.
- Strong communication skills
Preferred Qualifications
- Certifications in Adobe Experience Cloud or similar platforms.
- Proficient in JavaScript and other relevant programming languages used for integration purposes.
- Familiarity with CRM and CMS systems and their role within a marketing organization.
- Experience working with external vendors and managing vendor relationships effectively.
- Excellent communication and interpersonal skills, with an ability to convey complex technical issues to non-technical stakeholders.
- Adept at managing multiple projects simultaneously, with an ability to prioritize and execute tasks in a high-pressure environment.
Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based.Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
The Intelligent Heart Of Customer Experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.
