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Integrations Admin - Adobe Martech Platforms

Integrations Admin - Adobe Martech Platforms

Zendesk

2 - 7 years

14 - 18 Lacs

Bengaluru

Posted:1 day ago| Platform:

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Skills Required

integration lead CMS Manager Technology Marketing operations Customer service Customer experience Management Adobe Troubleshooting CRM

Work Mode

Work from Office

Job Type

Full Time

Job Description

Who were looking for

Zendesk is seeking a highly motivated and experienced Integration Lead to join our IT Customer Experience Systems (CXS) Marketing team. The ideal candidate will be a problem-solver who thrives in a dynamic, fast-paced environment. You will be responsible for overseeing the successful integration of our marketing technology stack with various systems and platforms, ensuring seamless data flow and functionality. If youre passionate about marketing technology, love to tinker with APIs and connectors, and enjoy working collaboratively across teams and with external vendors, were looking for you to make a significant impact on our marketing operations.

What youll be doing

As the Integration Lead, you will bring a blend of technical expertise and project management skills to the team. Your main responsibilities will include:

Managing integrations with other systems and platforms to optimize marketing operations.
Ensuring data flow between Adobe Martech Platforms and Zendesks systems is smooth, efficient, and in compliance with privacy regulations.
Implementing and troubleshooting API, Connector, JS integrations to eliminate bottlenecks and improve performance.
Collaborating with IT professionals within Zendesk and external vendors to execute integrations flawlessly.

Your role is pivotal in driving the efficiency and effectiveness of our marketing technology investments and helping Zendesk continue to deliver exceptional service to our customers.

What you bring to the role Basic Qualifications:

Bachelor s degree in Computer Science, Information Systems, Engineering, or a related field.
At least 2 years of experience with Workato platform tool.
Strong understanding of API concepts and different integration patterns.
Experience with Adobe Martech Platforms or similar marketing technology ecosystems.
Proven track record of managing complex integrations in a cross-functional environment.
Experience with cloud-based architectures, web services, and APIs, specifically Salesforce ingress/egress.
Strong communication skills

Preferred Qualifications:

Certifications in Adobe Experience Cloud or similar platforms.
Proficient in JavaScript and other relevant programming languages used for integration purposes.
Familiarity with CRM and CMS systems and their role within a marketing organization.
Experience working with external vendors and managing vendor relationships effectively.
Excellent communication and interpersonal skills, with an ability to convey complex technical issues to non-technical stakeholders.
Adept at managing multiple projects simultaneously, with an ability to prioritize and execute tasks in a high-pressure environment.

#LI-MJ1

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Integrations Admin - Adobe Martech Platforms