Instructional Designer

Job Description

We are looking for a dynamic and experienced Senior Instructional Designer & Customer Training Specialist to lead the design and delivery of innovative learning solutions. This role combines Instructional design expertise with a strong focus on customer training, ensuring our clients receive exceptional training experiences that drive product adoption and satisfaction. Instructional Design & Development: Lead the design, development, and implementation of engaging learning materials, including eLearning modules, instructor-led training (ILT), microlearning, and blended learning solutions. • Apply instructional design methodologies such as ADDIE and SAM to create effective learning experiences. • Collaborate with subject ma er experts (SMEs) to ensure content accuracy and relevance. Customer Training Delivery: Deliver training sessions to customers, both virtually and in-person, ensuring high levels of engagement and knowledge retention. • Develop and maintain customer-facing training materials, including user guides, video tutorials, and FAQs. • Gather feedback from training sessions to continuously improve content and delivery methods  Project Management: www.igreentree.ai Manage multiple training projects simultaneously, ensuring timely delivery and alignment with business objectives. • Coordinate with cross-functional teams to ensure training initiatives support product launches and updates. Evalua ti on & Continuous Improvement: Assess the effec ti veness of training programs through evaluations and feedback, making data-driven improvements. • Stay updated on industry trends and best prac ti ces to incorporate into training strategies. Qualifications Bachelor's degree in a relevant field 4-6 Years Proficiency in eLearning authoring tools (e.g., Articulate Storyline, Adobe Captivate, Camtasia). • Strong understanding of adult learning principles and instructional design models. • Excellent communication and presentation skills. • Experience with Learning Management Systems (LMS) and virtual training platforms. • Ability to work independently and as part of a team in a fast-paced environment.