Instructional Designer

We are looking for a dynamic and experienced Senior Instructional Designer & Customer Training Specialist to lead the design and delivery of innovative learning solutions. This role combines Instructional design expertise with a strong focus on customer training, ensuring our clients receive exceptional training experiences that drive product adoption and satisfaction.  

Instructional Design & Development:

Lead the design, development, and implementation of engaging learning materials, 

including eLearning modules, instructor-led training (ILT), microlearning, and blended 

learning solutions.  

• Apply instructional design methodologies such as ADDIE and SAM to create effective 

learning experiences.  

• Collaborate with subject ma er experts (SMEs) to ensure content accuracy and 

relevance.  

Customer Training Delivery:

Deliver training sessions to customers, both virtually and in-person, ensuring high levels 

of engagement and knowledge retention.  

• Develop and maintain customer-facing training materials, including user guides, video 

tutorials, and FAQs.  

• Gather feedback from training sessions to continuously improve content and delivery 

methods  

Project Management:

www.igreentree.ai  

Manage multiple training projects simultaneously, ensuring timely delivery and 

alignment with business objectives.  

• Coordinate with cross-functional teams to ensure training initiatives support product 

launches and updates.  

Evaluation & Continuous Improvement:  

Assess the effectiveness of training programs through evaluations and feedback, making 

data-driven improvements.  

• Stay updated on industry trends and best practices to incorporate into training 

strategies.  

Qualifications

Bachelor's degree in a relevant field 4-6 Years  

Proficiency in eLearning authoring tools (e.g., Articulate Storyline, Adobe Captivate, Camtasia).

• Strong understanding of adult learning principles and instructional design models.

• Excellent communication and presentation skills.

• Experience with Learning Management Systems (LMS) and virtual training platforms.

• Ability to work independently and as part of a team in a fast-paced environment.