Inside Sales Team Leader

1. Team Leadership & Management

Train and mentor inside sales representatives.Set daily, weekly, and monthly performance targets.Conduct regular coaching sessions, performance reviews, and team meetings.Foster a high-energy, goal-oriented, and customer-focused team culture.

2. Sales Strategy & Execution

Develop and implement inside sales strategies to drive revenue growth.Identify opportunities for upselling, cross-selling, and account expansion.Create and optimize sales scripts, workflows, and outreach methods.Coordinate with marketing to align lead generation and nurturing activities.

3. Pipeline & Performance Management

Monitor team KPIs such as lead conversion rate, call volume, pipeline health, and revenue performance.Track and analyze sales metrics to identify trends and improvement areas.Maintain accurate forecasts and reports using CRM toolsEnsure the team follows standardized sales processes and documentation.

4. Customer Relationship Management

Support escalations from team members to ensure customer satisfaction.Build and maintain strong customer relationships, especially with key accounts.Oversee the timely handling of incoming inquiries, opportunities, and customer follow-ups.

5. Cross-Functional Collaboration

Work closely with marketing, product, finance, and customer success teams.Provide feedback on customer insights, market trends, and product needs.Participate in strategic planning to improve customer acquisition and retention processes.