Inside Sales Manager

Reporting To: Sales Director / Head – Business Development

Team Size: 15–20 Telecallers / Inside Sales Executives

Role Summary

We are looking for a senior, hands-on leader to own and manage the entire lead-to-walk-in and inside sales function. This role will be solely responsible for lead distribution, follow-up discipline, walk-in generation, online enrollments, and team performance through a structured CRM-driven approach.

The role demands a strong people manager with deep experience in managing large telecalling teams, driving targets, and building a high-performance inside sales engine.

Key Responsibilities

● Own and manage all incoming leads (digital, website, campaigns, events).

● Ensure timely lead allocation to telecallers via CRM with zero lead leakage.

● Drive walk-in generation targets for all centers and online course enrollments.

● Lead, manage, and motivate a 15–20 member telecalling team.

● Set and monitor daily, weekly, and monthly targets (calls, follow-ups, walk-ins, conversions).

● Ensure strict CRM discipline (lead status, notes, follow-up dates, SLA adherence).

● Conduct daily reviews, call audits, and performance tracking.

● Train, coach, and upskill team members on scripts, objection handling, and course knowledge.

● Identify performance gaps and implement corrective action plans.

● Work closely with the Sales Director, Marketing team, and Sales QA for performance optimization.

● Generate actionable reports and dashboards to support business decisions.

Key Performance Indicators (KPIs)

● Lead response time (SLA compliance)

● Lead-to-walk-in conversion %

● Walk-in & online enrollment targets

● Team productivity (calls, talk time, follow-ups)

● CRM hygiene and data accuracy

● Revenue contribution from inside sales

Required Experience & Skills

● 4–6+ years of experience in Inside Sales / Telecalling Operations

● Proven experience managing 15–20+ team members

● Strong exposure to CRM-based sales environments

● Experience in education, edtech, training, or service industry preferred

● Excellent leadership, coaching, and performance management skills

● Strong analytical mindset with comfort in reports and dashboards

● High ownership, accountability, and execution focus

What We Offer

● Senior leadership role with high ownership

● Opportunity to build and scale a central sales engine

● Performance-linked growth and incentives

● Collaborative and fast-growing education organization