Inside Sales Floor Manager

Location:

Department:

Reports To:

• About the Role

Inside Sales Floor Manager

• Key Responsibilities

• Team Management & Operations

• Lead, manage, and motivate a team of 40–60+ inside sales executives.
• Monitor floor operations to ensure productivity, call quality, and adherence to processes.
• Conduct daily team huddles, performance reviews, and sales coaching sessions.
• Ensure discipline, attendance, and team engagement on the sales floor.

• Sales & Business Growth

• Achieve and exceed monthly/quarterly sales and margin targets.
• Drive upselling, cross-selling, and repeat business for agritech products.
• Maintain a healthy sales pipeline and ensure high lead-to-conversion ratios.
• Identify sales opportunities across regions, retailers, and distributors.

• Customer Relationship & Support

• Ensure exceptional customer experience across all touchpoints.
• Handle escalations, resolve customer issues, and provide timely solutions.
• Build trust and long-term relationships with dealers, distributors, and retailers.

• Reporting & Analytics

• Track KPIs: call volumes, conversion %, revenue/margin achieved, and agent performance.
• Generate daily/weekly/monthly reports for management review.
• Use CRM and sales tools effectively for data-driven decision making.

• Training & Development

• Train new hires on product knowledge, sales techniques, and customer handling.
• Continuously upskill the team to improve efficiency and performance.

• Required Qualifications & Skills

• Graduate/Postgraduate in Business, Agriculture, or related field.
• 5+ years of inside sales experience with at least 2+ years in a managerial role.
• Strong leadership and people management skills.
• Proven ability to achieve sales targets in a competitive environment.
• Excellent communication, negotiation, and interpersonal skills.
• Hands-on experience with CRM systems, sales tools, and MS Excel.
• Knowledge of

  agritech, agri-inputs (pesticides, seeds, fertilizers), or rural sales

  preferred.
• Ability to work under pressure and drive results.