Inside Sales Coordinator - Level II

DESCRIPTION

Job Summary

Supports the customer-facing sales force through the complete sales rhythm—from lead generation to closure. Provides coordination, administrative support, and order management activities under limited supervision to enable strong secondary sales performance with key account customers.

Key Responsibilities Customer & Sales Support

• Responds to incoming electronic customer enquiries (emails, forms) and customer calls, escalating to a senior Inside Sales Coordinator when required.
• Focuses on secondary sales management for key account customers, ensuring smooth order execution and customer satisfaction.
• Compiles budgetary quotations for simple jobs, gathering technical data, lead times, customer presentations, and other relevant information to support the sales team.

Order Management

• Receives and processes orders, issues order acknowledgements, creates invoices, and prepares shipping notices for simple and well-documented transactions.
• Communicates order status, inventory status, and related updates to the customer-facing sales force following established procedures.
• Assists in resolving customer issues including shipment-related concerns and basic post-sales support.

Customer Visits, Events & Coordination

• Schedules customer visits, dealer meetings, and events, and actively participates in planning and execution.
• Supports branch personnel in retail product sales where tasks are standardized and repetitive.

Reporting & Inventory Analysis

• Compiles and analyzes inventory/stock level reports as per established processes.
• Provides recurring and ad-hoc data inputs to assist with sales planning, forecasting, and account-related decision-making.

RESPONSIBILITIES

Qualifications

• High school diploma or certificate of completion of secondary education, or equivalent experience meeting regulatory requirements.
• This position may require licensing to comply with export control or sanctions regulations.

Core Competencies

• Action Oriented: Takes initiative with urgency and energy.
• Collaborates: Works effectively with cross-functional teams to achieve shared goals.
• Communicates Effectively: Delivers clear, audience-appropriate communication.
• Customer Focus: Builds strong relationships and delivers customer-centric solutions.
• Values Differences: Recognizes and appreciates varied perspectives and cultures.

Sales & Account Management Competencies

• Channel Awareness: Understands industry distribution channels and path to market.
• Account Planning: Supports goal-setting and tracking against account strategies.
• Adapts to Target Audience: Simplifies complex information for customers and sales partners.
• Integrates Customer Perspective: Uses customer insights to enhance sales content and drive revenue.
• Sales Forecasting: Assesses customer and historical data to support future demand predictions.
• Sales Pipeline Management: Supports pipeline health by monitoring progress and adjusting priorities.
• Sense Making: Uses probing questions and research to understand customer needs and buying behavior.

QUALIFICATIONS

Experience

• Some relevant work experience preferred.
• Intermediate-level knowledge obtained through prior training or on-the-job exposure to sales, customer service, or administrative processes.

Knowledge & Skills

• Strong focus on driving secondary sales for key account customers.
• Ability to engage customers through calls, emails, and structured follow-ups.
• Understanding of basic sales processes, order management, and customer service workflows.
• Knowledge of internal systems and documentation processes (training provided).
• Coordination skills to support branch teams, customer events, and sales execution activities.

Job Sales

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Office

ReqID 2422355

Relocation Package No

100% On-Site No