InP - Managed Service Operations Analyst I

FIS

2 - 7 years

4 - 8 Lacs

pune

Posted:2 days ago| Platform:

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Skills Required

service operations service management itsm incident management itil major incident management business development problem management service level management change management sales itil certified client relationship management servicenow

Work Mode

Work from Office

Job Type

Full Time

Job Description

GENERAL DUTIES & RESPONSIBILITIES

As a Managed Service Operations Analyst, you will work with various Derivative Exchanges, Clearing Brokers and FIS teams supporting the front to back trade lifecycle, from post trade execution through to settlement.
You will form partnerships with our clients oversight & control groups, trading desks and client services to ensure our contractual commitments are executed and completed in adherence to our Standard Operating Procedures, Risk & Control Framework and Service Level Agreements.
You will be challenged to help continuously improve the day-to-day services provided, the control environment and the overall client experience. We strongly encourage and support a 'we challenge' mindset.

EDUCATION REQUIREMENTS

Associates or Bachelors degree in Business Management or Finance, or an equivalent level degree. (Americas region this is preferable but not mandatory)
2+ years of experience in Operations or working in a multinational bank or financial institution. (Americas region this is preferable but not mandatory)
GENERAL KNOWLEDGE, SKILLS & ABILITIES Ability to multitask
Microsoft office literate
Excellent communication skills/personality for client interaction
The candidate should ideally be able to work effectively in a high-pressure environment requiring elite level organization, and multi-tasking within time sensitive parameters
FIS JOB LEVEL DESCRIPTION
Developing professional individual contributor role. Usually with only a few years experience, works on moderately complex assignments, exercising judgment within defined procedures. Receives little instruction on day-to-day work and detailed instructions on new assignments.

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