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Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : ServiceNow Good to have skills : ServiceNow IT Service Management Minimum 12 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Job Summary: The Senior Manager - ServiceNow Developer will be responsible for leading the development, implementation, and management of ServiceNow solutions. This position involves overseeing complex projects, driving strategic initiatives, and managing a team of developers to ensure high-quality solutions that align with business goals. Roles & Responsibilities: Leadership and Strategy: o Lead the development and implementation of ServiceNow solutions aligned with organizational objectives. o Collaborate with stakeholders to gather and prioritize business requirements, converting them into actionable ServiceNow solutions. o Create and drive the roadmap for ServiceNow capabilities, focusing on continuous improvement and innovation. Development and Customization: o Design, develop, and implement ServiceNow applications, modules, and workflows. o Customize ServiceNow to meet business requirements using scripting, configuration, and integrations. o Ensure scalability, reliability, and security of the ServiceNow solutions. Team Management: o Lead and mentor a team of ServiceNow developers, promoting a collaborative and innovative work environment. o Oversee project timelines, resource allocation, and deliverables for successful project execution. o Provide technical guidance and best practices to the team. Process Optimization: o Identify and implement process improvements and automation using ServiceNow features. o Integrate ServiceNow with other enterprise systems to streamline workflows. o Maintain thorough documentation of configurations, customizations, and workflows. Governance and Compliance: o Ensure compliance with organizational policies and industry standards. o Implement governance practices for ServiceNow development and use. Professional & Technical Skills: Bachelor’s degree in computer science, IT, or related field; advanced degree preferred. 9+ years of experience in ServiceNow development and administration, including at least 3+ years in a leadership role. Expertise in ServiceNow modules like ITSM, ITOM, HRSD, or SecOps. Proficiency in JavaScript, Glide API, AngularJS, and other scripting languages used in ServiceNow. Experience with ServiceNow integrations using REST/SOAP APIs, MID servers, and third-party tools. ServiceNow certifications (Certified System Administrator, Certified Application Developer) are highly desirable. Strong knowledge of ITIL/ITSM frameworks and Agile methodologies. Additional Information: 15 years of full-time education required. Strong leadership, problem-solving, and communication skills. Ability to manage multiple projects and priorities in a fast-paced environment. Show more Show less
