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Description
Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : ServiceNow Good to have skills : ServiceNow IT Service Management Minimum 5 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary We are seeking a skilled ServiceNow Developer to support ServiceNow implementation and upgrade projects for end customers. This is a remote position with occasional travel (up to 25%) for meetings. The ideal candidate is a self-motivated, solution-oriented professional with a strong technical background in ServiceNow, committed to maintaining platform stability and adhering to development best practices. You will join a growing ServiceNow Elite Partner with a global footprint and a strong focus on ITSM and ITOM Implementation and Services. Roles & Responsibilities Design, configure, develop, and implement baseline and custom applications in ServiceNow Collaborate with stakeholders to customize core applications including Incident, Problem, Change, Service Request, and CMDB Develop and maintain advanced modules such as Customer Service Management, Field Service Management, and Service Portal Create and manage integrations using Integration Hub and REST/SOAP web services Provide architectural guidance and ensure adherence to ServiceNow development standards Perform administrative tasks on the platform including user/group management, ACLs, catalog items, and UI actions Keep up-to-date with the latest ServiceNow features and best practices Deliver scalable and maintainable solutions aligned with customer requirements Participate in client meetings and work with cross-functional teams Professional & Technical Skills Required Skills: 5+ years of hands-on experience with ServiceNow development, configuration, and administration Experience with core ITSM modules and ServiceNow apps such as CMDB, Incident, Problem, Change, Request Management Expertise in ServiceNow integration using REST/SOAP Web Services, Integration Hub Solid understanding of user administration, ACLs, UI Policies, Business Rules, and Catalog Items Strong communication and problem-solving skills Ability to work independently and manage priorities Preferred Skills: ServiceNow Certified System Administrator (CSA) (Required) Certified Implementation Specialist and Certified Application Developer (CAD) (Preferred) 5+ years of experience with web technologies such as JavaScript, Java, XML, HTML, CSS, AJAX, and HTTP Experience developing orchestration and automation workflows Expertise in relational databases like MS SQL Server or Oracle Experience working in medium to large enterprises (7,500+ employees) Industry experience in healthcare, public sector, financial services, retail, or manufacturing Additional Information 15 years of full time education Opportunity to work with a globally distributed team Part of a ServiceNow Elite Partner organization Show more Show less
