Information Technology Support Manager

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About iKSANA

IKSANA is a purpose-driven coworking and managed office ecosystem, committed to empowering professionals, startups, and enterprises in India’s emerging cities. As Dehradun’s leading provider of accessible, value-led workspaces, we deliver thoughtfully designed, hospitality-inspired environments alongside a vibrant community and a full suite of business support services. IKSANA bridges the best of global standards with deep local roots. From solo entrepreneurs to startups to established enterprises, we empower enterprises of all sizes to grow through collaboration, flexibility, and comprehensive growth support.

What you’ll do:

• Troubleshoot and resolve IT-related tickets from customers
• Manage and enhance IT infrastructure across all locations, ensuring high uptime for internet, UPS, and related systems, and recovery from any failures
• Plan and execute IT and security systems (CCTV, access control, networking, UPS) for new setups and space reconfigurations
• Support the implementation and maintenance of internal software tools (ticketing, CRM, inventory, visitor management, reporting, etc.) 
• Support the implementation of redundancy plans (backups, failover internet, power, and systems) to ensure business continuity 
• Evaluate and recommend new technologies, including AI tools (e.g., chatbots, analytics, automation platforms), for internal adoption 
• Maintain clear documentation of networks, devices, system configurations, and IT policies

Requirements

• Bachelor’s degree in Computer Science, IT, Electronics, or a related field
• Prior experience in IT Operations and IT Infrastructure Support 
• Certifications (preferred but not mandatory): Microsoft Certified: Azure Administrator Associate or equivalent cloud knowledge, ITIL v3/v4 Foundation (for process and support handling), Google Workspace Admin or Microsoft 365 certification (if applicable)

Technical Skills

• Network setup and troubleshooting (LAN/WAN, switches, routers, firewalls)
• CCTV, biometric/access control, and physical security system configuration
• Familiarity with cloud platforms (Azure, AWS, or Google Cloud)
• Experience in SaaS tools for productivity, automation
• Strong understanding of endpoint security, backups, and patch management
• Ability to work independently in a startup environment, with a strong sense of responsibility and ownership.
• Ability to build and manage relationships with vendors and enterprise clients
• Good written and verbal communication skills in English

Join us in shaping the future of work—and of the region.