Information Technology Support Manager

Biofuelcircle

6 - 8 years

9 - 13 Lacs

pune

Posted:3 hours ago| Platform:

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Skills Required

procurement ticketing service level analytical configuration management troubleshooting microsoft continuous improvement licensing information technology

Work Mode

Work from Office

Job Type

Full Time

Job Description

Lead and mentor a team of IT Analysts responsible for:
- Configuring, deploying, maintaining, and supporting computer workstations, laptops, printers, mobile devices, tablets, phones, cloud Virtual Machines (VMs), databases, and telecommunications equipment.
- Troubleshooting basic network connectivity and Wi-Fi issues.
- Diagnosing and resolving end-user issues related to application software and operating systems, including problem classification and prioritisation.
- Performing scheduled updates and patch management for operating systems, firmware, and software.
IT Service Management
- Oversee Incident, Request, Asset, and Configuration Management processes with adherence to agreed Service Level Agreements (SLAs).
- Ensure accurate and timely documentation of support activities and resolutions in the ticketing system.
Escalation & Service Improvement
- Handle escalated technical issues and perform advanced troubleshooting.
- Drive continuous service improvement initiatives and root cause analysis.
Asset & Vendor Management
- Maintain an up-to-date inventory of IT assets and installed software.
- Manage software licensing and compliance.
- Coordinate with vendors for procurement, maintenance, warranty, and support of IT systems and services.
Cloud & Microsoft 365 Administration
- Administer and support Microsoft 365 services including Exchange Online, SharePoint, OneDrive, Teams, and Intune.
- Manage user accounts, licenses, and group policies via Microsoft Entra ID (Azure AD) and Microsoft 365 Admin Centre.
- Manage access to cloud infrastructure (Azure and AWS), including SharePoint sites, VMs, and databases.
Security & Compliance
- Implement and maintain security policies, compliance settings, and data governance within Microsoft 365

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