Service Assurance Consultant Job Purpose : As a Service Assurance Consultant, you will play a pivotal role in proactively providing our clients with monitoring, managing, and optimizing IT infrastructure services. Your expertise and industry knowledge will be leveraged to ensure our clients receive cutting-edge solutions tailored to their unique needs. You will work closely with our team of experts, contributing to our mission of delivering exceptional service. Main Duties & Responsibilities : - Design, develop, and implement monitoring solutions for TSOM (TrueSight Operations Management), BHOM (BMC Helix Operations Management) and AIOps (Artificial Intelligence for IT Operations). - Install, configure, and maintain APM tools such as Dynatrace, New Relic, AppDynamics, etc. - Integrate APM tools with existing systems and applications. - Collaborate with cross-functional teams to ensure application performance, infrastructure monitoring aligns with business requirements. Create and maintain service models to effectively represent IT services and their dependencies. - Plan, execute, and manage upgrades and migrations of existing monitoring solutions. - Monitor and troubleshoot IT infrastructure performance issues. - Proactively identify and resolve potential service disruptions to ensure service availability and performance. - Analyse and interpret monitoring data to identify trends and root causes of issues. - Generate reports and dashboards to visualise IT service health and performance metrics. - Stay updated with the latest advancements in Service Assurance, Operations Management tools and technologies. - Collaborate effectively with cross-functional teams (Development, Operations, Security) to ensure optimal service delivery. Experience : - 7+ years of experience in Service Assurance, IT Operations, or a related field. Knowledge : - Proven experience with TSOM, BHOM, or other enterprise monitoring solutions. - Strong understanding of service modelling concepts and methodologies (ITIL Service Management a plus). - Experience with scripting languages (e.g., Python, PowerShell) and APIs. Skills - TSOM (TrueSight Operations Management), BHOM (BMC Helix Operations Management) and AIOps (Artificial Intelligence for IT Operations) OR APM tools such as Dynatrace, New Relic, AppDynamics, etc. Show more Show less