Information Technology Operations Specialist

Service Assurance Consultant

Job Purpose

Main Duties & Responsibilities

- Install, configure, and maintain APM tools such as Dynatrace, New Relic, AppDynamics, etc.

- Integrate APM tools with existing systems and applications.

- Collaborate with cross-functional teams to ensure application performance, infrastructure monitoring aligns with business requirements.

Create and maintain service models to effectively represent IT services and their dependencies.

- Plan, execute, and manage upgrades and migrations of existing monitoring solutions.

- Monitor and troubleshoot IT infrastructure performance issues.

- Proactively identify and resolve potential service disruptions to ensure service availability and performance.

- Analyse and interpret monitoring data to identify trends and root causes of issues.

- Generate reports and dashboards to visualise IT service health and performance metrics.

- Stay updated with the latest advancements in Service Assurance, Operations Management tools and technologies.

- Collaborate effectively with cross-functional teams (Development, Operations, Security) to ensure optimal service delivery.

Experience

Knowledge

- Strong understanding of service modelling concepts and methodologies (ITIL Service Management a plus).

- Experience with scripting languages (e.g., Python, PowerShell) and APIs.

OR