Information Technology Operations Manager

About the Department

The IT department at TresVista is a critical function in running the business successfully. It is responsible for managing and maintaining

the company's technology infrastructure and systems, including hardware, software, and networks. The IT department also works to

ensure that technology is used effectively and efficiently to support the organization's operations and goals.

Roles and Responsibilities

• Planning, organizing and controlling the operations of TresVista’s information systems
• Review of IT products and services
• Recommending and implementing future planning and development of IT infrastructure resources
• Troubleshooting as required, which further leads to problem-solving efforts often involving outside vendors and other support personnel and organizations
• Administering and supporting core Microsoft, Cisco, Citrix, and VMware technologies
• Ensure timely resolution of IT incidents and problems, and implement preventive measures
• Assisting with hardware, firewall, telecom, and software vendor evaluation, recommendation, and negotiations
• Leading and mentoring IT staff, including hiring, training, and performance management
• Liaising with department heads to discuss system requirements, specifications, costs and timelines
• Managing and coordinating vendors to design, develop, implement and maintain the internal ERP systems
• Researching current and potential resources and services based on the requirements of a growing firm
• Keeping abreast of the latest developments in information process technologies
• Managing helpdesk, employee lifecycle, asset management, and access management

Prerequisites:

• Experience in infrastructure architecture, data centers, servers, and networks
• Microsoft (MCSE, MCITP), Cisco (CCNA, CCNP), ITIL Foundation or equivalent certifications would be preferred
• Managing large scale Citrix/2X/Terminal Server installations
• A solid understanding of LAN/WAN networking, Microsoft Intune, Microsoft Exchange, EPP, and Microsoft Defender
• Group Policy design and configuration
• SOC2, ISO 27001 and 22301 audit knowledge would be preferred
• Strong knowledge of multiple technologies including but not limited to Servers, Virtualization, VMWare, Hyper-Converged
• Infrastructure, SAN, TCPIP, Office365, UTM, Symantec, wireless LAN, Citrix, etc

Experience:

5 - 8 years of relevant work experience

Education:

Any Graduate

Compensation:

The compensation structure will be as per industry standard