Job description Associate: Domain: U.S. Mortgage Real Estate/Property Taxation (U.S. Residential Mortgage) Years of experience: 1 year of experience in U.S. real estate taxation (residential) process with experience of working in tax line setup , delinquency processing , disbursements , returns & refunds, tax research, claims & recoveries. Experience of working on real estate tax systems/ platforms. This profile is a mix of voice and non-voice back-office operations. Candidate needs to have good verbal and written communication skills. Responsibilities : - Source tax / assessment data for subject property from various sources through calling, online search, email requests, and historical database search (sources: Tax authorities, third party databases) - Review assessment data to ensure authenticity and accuracy of the data received - Tax Research and Tax customer service - Setting up tax line by updating the Tax Line Set up system with all the required inputs - Research/investigate and process property tax returns & refunds and update the systems accordingly - Disbursements, verifying payment status, reversals, follow ups with tax agencies, and making required correction in Escrow accounts - Research delinquencies on loans parcels/Tax IDs/Liens and process penalties, disbursements in the system - Periodic review to check for any change in property status, tax rules etc. and update records with the changes (if any) - Basic knowledge of working in excel is expected. The above mentioned activities are indicative and not an exhaustive list of activities to be performed by this role. Show more Show less
We are currently looking for a Full stack engineer who can join immeidately for one of our client based out of Pune. Details are shared below. Required skills 8 to 12 years of experience as a full stack engineer with strong hands on in Java 11+ Strong proficiency in server-side languages such as Java Extensive experience in the Spring Boot framework. Mandatory hands-on experience with Microsoft Azure cloud offerings for 3+ years Hands on experience in Spring Boot with Microservices Experience with RESTful API development, integrating with external services and databases Knowledge of principles summarized in the Microsoft cloud adoption framework Soft Skills Strong understanding of software engineering principles, design patterns, and best practices for building scalable and maintainable code Experience in building web applications using React.js or similar front-end frameworks Experience with version control systems, such as Git, and collaborative development workflows Expertise creating robust CI/CD pipelines Experience leading collaborative software design sessions Experience leading continuous improvement of Engineering practices Eagerness and willingness to learn new technologies Good to have Skills Strong proficiency in server-side languages such as Go, Javascript Expertise using database technologies and patterns Experience with cloud platforms, such as AWS, and experience with cloud services like AWS Lambda or Firebase and expertise with modern cloud native development (Docker, Kubernetes, Knative) Modern data solutions via Azure Data Factory, Data Lake and Data Bricks
Responsibilities Collaborate with cross-functional teams to research, build and improve data analysis to identify opportunities for product improvements, new product features, product utilization, and improve customer experience, engagement, and retention Be the subject matter expert for driving the product data strategy for the areas you support. Partner closely with the product managers, user researchers, engineers, and leadership to capture and prioritize potential insights, analysis, and data product opportunities that will drive maximum business impact Specify and help implement product telemetry, define key performance indicators with goals, and own and manage regular reports to create insights around product usage and success Partner with Global Data Analytics team to automate data pipelines to snowflake from different source systems Design and build automated dashboards that connect data from internal and external data sources, with visualizations and tools that allow business users to self-serve on their website data needs Partner with Product teams to design, administer, and analyse the results of A/B and multivariate tests and other ML models. Leverage data to develop actionable analytical insights and present findings to senior management Evangelize models, frameworks, analysis, and insights with stakeholders and business partners Act with a sense of urgency and purpose, identify and resolve roadblocks, reach out to cross-functional team members to solicit input and/or assist when appropriate Required Skills 9+ years of demonstrated experience with business analytics or product analytics in a data science or analytics role in a SaaS/Cloud industry Hands-on experience with pulling data from external sources, joining data from disparate data systems and distilling large data sets into actionable insights that drive business value Experience with SQL for data analysis and data validation. Experience with data visualization tools such as Tableau, Power BI, or similar (experience = design, create data feeds and execute on usable dashboard to address required business questions) Experience with statistics and rigorous analytical techniques Hands-on experience solving real business problems using data and analytics Experience communicating data and technical work to non-technical stakeholders Experience working with Product Engineering and other technical teams to implement the product telemetry requirements Knowledge and experience of agile/scrum product development
ITSM Operations Manager is responsible for overseeing the design, implementation, and continuous improvement of IT Service Management processes and practices. The role involves managing ITIL-based service operations, ensuring service levels are met, enhancing customer satisfaction, and driving operational excellence across IT support functions. Responsibilities • Lead and manage all core ITSM functions, including Incident, Request, Problem, and Change Management. • Track, monitor, and ensure timely resolution of tickets logged in the ITSM tool; escalate as necessary to avoid SLA breaches. • Identify potential escalations, communicate with relevant stakeholders, and drive prompt corrective action. • Ensure strict adherence to ITSM policies and ITIL best practices. • Regularly monitor SLA performance, analyze breaches, and implement improvement measures. • Lead and mentor the ITSM support team across PAN India; oversee training, performance management, and succession planning. • Identify process improvement opportunities and deliver process training programs to enhance efficiency and compliance. • Prepare and maintain daily status updates, MIS reports, and executive summaries for leadership. • Develop, review, and maintain Standard SOPs for ITSM processes. • Manage resources PAN India, including deployment, upskilling, and workforce planning. • Drive the onboarding and offboarding process for team members. • Lead attrition management initiatives, including engagement, retention, and exit process analysis. • Conduct regular process audits and compliance reviews to ensure service quality. • Lead major incident management, conduct root cause analysis, and implement preventive and corrective measures. • Monitor and manage SLAs and OLAs with internal teams and third-party vendors. • Develop and maintain ITSM dashboards, KPI reports, and performance scorecards. • Ensure timely and transparent communication of service disruptions, changes, or performance anomalies. • Coordinate with vendors and managed service providers for escalation, service delivery, and compliance. Technical Skills required 1) Proven experience in ITSM leadership roles with hands-on exposure to ITIL-based practices. 2) Strong understanding of ticketing systems (ServiceNow, Remedy, etc.) and reporting tools. 3) Excellent skills in people management, process governance, and stakeholder coordination. 4) Ability to lead under pressure, especially during major incidents and high-impact scenarios. 5) Familiarity with compliance frameworks, audit processes, and security policies is a plus.
Knowledge and Skills: In-depth knowledge of company and industry standard computing environments such as HPE Superdome, c7000 enclosure, HPE Synergy, HPE Blade and rack mount server; SAN and Storage devices such as HPE 3PAR, Primera/Alletra, XP7/XP8, Brocade SAN switches Working knowledge of HPUX Operating system. Provide Mission Critical customer recommendations to improve processes. Experienced knowledge of change management process and tools in complex environment. Adequate skills in project management, communication, analysis, and presentation. Mission Critical and ITIL certifications desired. Responsibilities: Apply deep and broad technical background and knowledge of industry trends to operate several critical or high-risk technology areas/customer groups. Integrate technical knowledge and business understanding to create solutions for customer. Mentor/consult with team members, other organizations, customers, and vendors on complex issues. Resolve technical and some business incidents independently. Mentor/assist less-experienced team members on complex incidents. Deliver strategic account support by proactively maintaining high-level technical, operational expertise and understanding of industry trends. Act as trusted advisor in the consultant role for customer and company sales teams. Design and deliver support solutions using specific industry knowledge and expertise; Assist Mission Critical or project manager in solution formation and lead Mission Critical delivery team in planning, delivering, and managing complex support solutions. Provide suggestions for operational efficiencies. Lead Customer Expectation management as part of escalation process. Give inputs to operational methods and programs that may affect the business management strategy in a geographic area. Education and Experience Required: Bachelor's degree preferred or associate degree holder (technical field) with 5- 8years working experience in related fields desired. This role involves rotational shifts and candidate should be willing to work based out of Client location.
Knowledge and Skills: In-depth knowledge of company and industry standard computing environments such as HPE Superdome, c7000 enclosure, HPE Synergy, HPE Blade and rack mount server; SAN and Storage devices such as HPE 3PAR, Primera/Alletra, XP7/XP8, Brocade SAN switches Working knowledge of HPUX Operating system. Provide Mission Critical customer recommendations to improve processes. Experienced knowledge of change management process and tools in complex environment. Adequate skills in project management, communication, analysis, and presentation. Mission Critical and ITIL certifications desired. Responsibilities: Apply deep and broad technical background and knowledge of industry trends to operate several critical or high-risk technology areas/customer groups. Integrate technical knowledge and business understanding to create solutions for customer. Mentor/consult with team members, other organizations, customers, and vendors on complex issues. Resolve technical and some business incidents independently. Mentor/assist less-experienced team members on complex incidents. Deliver strategic account support by proactively maintaining high-level technical, operational expertise and understanding of industry trends. Act as trusted advisor in the consultant role for customer and company sales teams. Design and deliver support solutions using specific industry knowledge and expertise; Assist Mission Critical or project manager in solution formation and lead Mission Critical delivery team in planning, delivering, and managing complex support solutions. Provide suggestions for operational efficiencies. Lead Customer Expectation management as part of escalation process. Give inputs to operational methods and programs that may affect the business management strategy in a geographic area. Education and Experience Required: Bachelor's degree preferred or associate degree holder (technical field) with 5- 8years working experience in related fields desired. This role involves rotational shifts and candidate should be willing to work based out of Client location.