Job description Associate: Domain: U.S. Mortgage Real Estate/Property Taxation (U.S. Residential Mortgage) Years of experience: 1 year of experience in U.S. real estate taxation (residential) process with experience of working in tax line setup , delinquency processing , disbursements , returns & refunds, tax research, claims & recoveries. Experience of working on real estate tax systems/ platforms. This profile is a mix of voice and non-voice back-office operations. Candidate needs to have good verbal and written communication skills. Responsibilities : - Source tax / assessment data for subject property from various sources through calling, online search, email requests, and historical database search (sources: Tax authorities, third party databases) - Review assessment data to ensure authenticity and accuracy of the data received - Tax Research and Tax customer service - Setting up tax line by updating the Tax Line Set up system with all the required inputs - Research/investigate and process property tax returns & refunds and update the systems accordingly - Disbursements, verifying payment status, reversals, follow ups with tax agencies, and making required correction in Escrow accounts - Research delinquencies on loans parcels/Tax IDs/Liens and process penalties, disbursements in the system - Periodic review to check for any change in property status, tax rules etc. and update records with the changes (if any) - Basic knowledge of working in excel is expected. The above mentioned activities are indicative and not an exhaustive list of activities to be performed by this role. Show more Show less