Information Technology Manager

About HeavenGifts

HeavenGifts was founded in 2007 and has been a pioneer in China's e-vapor industry, witnessing and driving the industry's rapid development. In 2009, we established heavengifts.com to embark on the international journey of e-vapor products, building a bridge for domestic brands to enter the global market. From 2018 to 2021, we successfully transformed into a global brand owner, launching renowned brands such as ELFBAR and LOST MARY. Our business now covers over 100 markets worldwide, with more than 100,000 retail outlets, serving over 50 million adult users. We are committed to becoming a globally recognized and trusted new generation tobacco brand.

Job Responsibilities

1. Provide technical support to employees across departments, including hardware, software, and network troubleshooting.
2. Manage the setup, configuration, and maintenance of employee workstations, printers, mobile devices, and collaboration tools.
3. Support user access management, including account creation, permission settings, and system onboarding/offboarding.
4. Assist in the deployment and maintenance of local office IT infrastructure (LAN, VPN, routers, firewalls, etc.).
5. Work closely with the global IT team to ensure compliance with security policies and technical standards.
6. Monitor system performance, identify potential risks, and ensure data backups and disaster recovery readiness.

Job Requirements

1. Bachelor’s degree in Information Technology, Computer Science, or a related field.
2. Proficient in System, VPN tools, and endpoint security.
3. Familiar with remote desktop tools, and IT ticketing systems.
4. Basic understanding of network configuration (TCP/IP, DHCP, DNS) and IT asset management.
5. Strong troubleshooting, communication, and time management skills.
6. English and Portuguese fluency required; experience in supporting multinational teams is a plus.

Preferred Skills (Nice to Have)

• Experience with cloud platforms
• Knowledge of scripting or automation
• Familiarity with ITIL practices or Helpdesk SLAs
• Cybersecurity awareness or certification

HeavenGifts is looking forward to your joining and creating a brighter future together.

HeavenGifts – Innovation, Sustainability, Responsibility.