Infor M3 L1-L3 Support

About the Role

We are seeking a skilled and proactive Infor M3 Support Engineer to join a distributed support team managing a large-scale Infor M3 ERP landscape for a leading end client in the AgriTech Supply Chain sector. The engineer will be responsible for L1 to L3-level application support, focusing on SCM modules, job monitoring, issue triaging, and coordinating with technical and business stakeholders across geographies.

Responsibilities

•  Monitor, analyze, and resolve incidents across Infor M3 modules (OIS, MMS, PPS, DIS, etc.)

•  Provide L1–L3 support, including ticket triage, batch job failure analysis, and functional troubleshooting

•  Escalate and coordinate with development and infrastructure teams as needed

•  Work with users and business teams to document issues, replicate problems, and drive resolution

•  Maintain system uptime through proactive monitoring and alert management (Smart Office, H5)

•  Support integrations and data flows using ION, MEC, and APIs (Level 2–3)

•  Document SOPs, issue logs, and known-error databases for continuous improvement

Required Qualifications

•  2-6 years of experience in Infor M3 ERP support, with strong exposure to Supply Chain modules (MMS, OIS, PPS, DIS). If you have more than 10yrs of experience please skip this one.

•  Proven experience in incident management, batch job troubleshooting, and application-level support

•  Experience with Infor Smart Office, H5, and familiarity with job queues and M3 logs

•  Strong understanding of basic ERP workflows – Order-to-Cash, Procure-to-Pay

•  Experience working in ticketing tools like ServiceNow, Remedy, or Salesforce

•  Ability to document issues and work independently in a remote setup

• Exposure to Infor ION, MEC, or M3 API-based integrations

•  Familiarity with IBM i (AS/400) environment, especially for M3 on-prem deployments would be a plus

•  Experience working with global teams or distributed support models

•  Prior experience in Agriculture, Food Distribution, Manufacturing, or Logistics industries is preferred

What We Offer

•  HybridCompetitive Pay Packages

•  Long-term engagement supporting a critical global ERP platform

•  Opportunity to work in a multi-region support model

•  Exposure to enterprise ERP operations in supply chain and logistics

Job Type: Full-time

Pay: ₹500,000.00 - ₹12,000,000.00 per month

Work Location: In person