Posted:2 weeks ago|
Platform:
Work from Office
Full Time
Join the Enterprise Operations Center (EOC) within Cisco IT, a critical team dedicated to providing best-in-class IT Service Management. We ensure all IT services are monitored 24/7 to prevent outages and swiftly resolve them if they occur, playing a vital role in managing major IT incidents and related problems. Our team, located in San Jose, RTP, and Bangalore, fosters a collaborative and fun culture where creative thinking and new ideas are highly encouraged, making it an exciting environment to contribute to operational resilience.
Lead the organization's efforts in identifying, responding to, and recovering from cybersecurity and major operational incidents, ensuring operational resilience. Drive the implementation of standard processes in incident management, coordinating multi-functional teams during critical events. Serve as the central point of contact during high-impact incidents, ensuring timely and accurate communication with collaborators and leadership. Coordinate with IT, security, application, and business teams to ensure swift resolution and root cause analysis. Continuously improve the incident response process by conducting simulations, analyzing trends, and collaborating with Problem and Change Management teams to minimize impact.
Cisco
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