Inbound Operations Professional

Travel Corporation India

2 - 8 years

3 - 6 Lacs

gurugram

Posted:-1 days ago| Platform:

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Skills Required

bpo operations management team management inbound documentation customer service costing customer care sales coordination customer support operations voice process customer satisfaction team leading design customer handling communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

The candidate must be a post-graduate / graduate with 2 to 8 years of relevant experience in the travel industry. He/she must have work experience in a similar role.

A brief of the duties responsibilities is as follows:

Process and manage bookings to hotels/airlines/train/Safaris.
Well-versed in designing of itineraries and costing.
Whenever necessary, negotiate for better rates with hotels for specific movements.
Monitor day-to-day quotes to ensure customer satisfaction and to meet targeted timelines.
Actively engage in briefing and debriefing from the operator for each tour.
Manage the entire life cycle of events including accounting, documentation, and coordinate with the Clients while they are on tour.
Maintain a close cordial relationship with all service providers.
Coordinate follow up with: Respective market manager, product, and RD team for preparing the product brochures, suppliers and branches and/or service providers as required.

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