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Jobs in Gurugram
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PwC Service Delivery Center
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IN-Senior Analyst_HR Helpdesk_HC Service Desk _IFS

IN-Senior Analyst_HR Helpdesk_HC Service Desk _IFS

PwC Service Delivery Center

2 - 4 years

4 - 8 Lacs

Gurugram

Posted:1 day ago| Platform:

Apply

Skills Required

Payroll HRM human capital Data management Helpdesk Labour laws Employee engagement HR Customer support Recruitment

Work Mode

Work from Office

Job Type

Full Time

Job Description

Internal Firm Services

Industry/Sector

Management Level

Specialist

& Summary

At PwC, our people in people operations primarily focus on managing the people lifecycle and the daytoday operational tasks related to managing employees. This includes activities such as employee onboarding, offboarding, payroll and benefits administration, absence management, employee recordkeeping, compliance with labour laws and regulations, and managing employee inquiries and issues. These individuals enable HR processes and systems to run smoothly in order to efficiently support our workforce.
Those in human resource operations at PwC will focus on all areas of Human Resources and the business in executing Human Resources related transactions and administrative activities. You will be a primary HR point of contact in the resolution, escalation or routing of inquiries as needed in line with HR protocols and guidelines, as well as be part of a team of problem solvers that help solve complex business issues from strategy to execution.

Why PWC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purposeled and valuesdriven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us .

& Summary

Workday management
Leave Management for the firm.
Leave Reconciliation Weekly/ Monthly/ Half Yearly/Yearly
Service Now Ticket Management and resolution
Workday Inbox absence approval
Data Quality monitoring and update (Personal Info) & Incorrect work hours
SOP Updation and management
Other adhoc activities

Mandatory skill sets

HR operations, HR Service desk, HC Shared services, service now helpdesk

Preferred skill sets

Human capital, Human resource

Years of experience required

24 years of experience

Education qualification

B.Com, BBA, MBA, M.Com, PGDM

Education

Degrees/Field of Study required Master of Business Administration, Bachelor of Commerce, Bachelor in Business Administration

Degrees/Field of Study preferred

Required Skills

ServiceNow Platform

Accepting Feedback, Accepting Feedback, Active Listening, Communication, Confidential Information Handling, Conflict Resolution, Coordinating Staff, Data Quality, Documentation Administration, Emotional Regulation, Empathy, Employee Data Management, Employee Engagement Strategies, Employee Life Cycle, Employee Relations, Employee Terminations, HR Software, Human Resources (HR) Metrics, Human Resources (HR) Policies, Human Resources (HR) Service Delivery, Human Resources (HR) Shared Services, Human Resources Assistance, Human Resources Management (HRM), Inclusion, Intellectual Curiosity {+ 6 more}

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IN-Senior Analyst_HR Helpdesk_HC Service Desk _IFS