Immediate Joiner For Customer Support Executive For an MNC

Job Description

Greetings from Vvinayak Associates !!!! Immediate Joiner for Customer Support Executive for an MNC Medical Device Company based at Goregaon If candidate got shortlisted have to attend face to face interview (No Virtual Interview) Tasks and Responsibilities Interview Date- 31st March 2025 @ Goregaon Location Customer Service, SAP or CRM, Order Service and Excellent Communication. The purpose of the Customer Service function is to ensure a seamless and positive experience for customers by providing timely, efficient, and effective support. This function is responsible for addressing customer inquiries, resolving issues, and offering solutions that meet customer needs and align with company policies. By fostering strong customer relationships, delivering high-quality service, and acting as a liaison between customers and the organization, Customer Service helps maintain customer satisfaction, loyalty, and retention. Tasks and Responsibilities 1. Attend All Incoming Calls and Messages, and Create Service Orders: o Answer customer inquiries promptly via phone or messaging platforms. o Collect relevant information from customers and create accurate service orders for processing in CRM o Ensure that service orders are logged into the CRM in a timely and organized manner. 2. Installation Service Orders: o Coordinate and manage installation service orders based on requests. o Ensure all necessary details are captured in SAP such as order related Warranty / POS / Extended Warranty should be booked in system before creating installation service order. 3. Baxter Call Assigning: o Receive and assess calls related to Baxter service requests. o Assign the appropriate technician or team member to handle the Baxter service call based on priority, location, and expertise. o Ensure effective updates on the call to be given to Baxter ASM. Job Description Template Version III October 2015 DCS HR0038 4. Baxter Invoicing: o Prepare and process invoices related to Baxter services, ensuring that all charges are correctly documented and in line with contractual agreements through SAP. o Verify that all necessary service details are included in the invoice for accuracy and transparency. o Share MIS / AR / Invoices to Baxter every start of the month pertaining to the previous month. 5. Spare Quotations: o Provide customers with accurate and competitive spare parts quotations. o Ensure that all spare parts quoted are correct, available, and meet the customer's needs. o Follow up with customers on any quotations provided and assist with any related queries or adjustments. 6. Payment Follow-Up: o Monitor outstanding payments and follow up with customers to ensure timely settlement of invoices. o Address any payment discrepancies or delays and collaborate with the finance team to resolve issues. o Maintain accurate records of all payment communications and status updates. Should you be keen then please share your updates resume If you meet the above criteria's kindly inbox your resume to the below mail IDkadambari.vvinayakassociates@gmail.com / Contact No : 8097553767 Regards, Kadambari.