5 days working- CCD Analyst- Night Shift-MNC company

Job Description

Dear Candidates, Greetings from Vvinayak Associates Urgently hiring for Night Shift "CCD Analsyt" (Executive Customer Service)- With US based Medical Device Company at Andheri East Note : This is for Night shift ( starting from 5.30 pm to 6 am- 9hrs duty according to work load) Working Days - Monday to Friday Within 22km from andheri candidates only can apply for this role. Exp Required : Min 2 years handling inbound calls Transport and Night allowance will be given to you. Education : Preferred Graduates with Excellent communication skills Note : Candidates should be worked in Night shift earlier. About Company: This is with American Healthcare Medical Device Company. Position Objectives: Creating service calls and/or redirecting customer calls to a specialized support group and/or to our field engineers to provide immediate solution to all the doubts and issues which may arise with their radiographic equipment as well as consumables for said equipment. The Service Agent will also support Field Engineers who need to update cases, create invoices (feedback) specifying time and materials used to resolve customer issues. Job role : Provide help and support to customers, solving issues with their radiographic equipment and/or doubts about their accounts via e-mail, telephone or any other electronic device. Record all data provided by the customer in the systems, to make sure that the signaled issue will be solved, takes all and any relevant pieces of information to help solving the case, making sure the field engineers who are going to contact / visit the customer will be informed correctly and as rapidly as possible. Support company Engineers who need to process an escalation with level 2 specialists on radiographic equipment. Understand and interpret customers needs. Identify issues and determine the best action to solve these within the department guidelines. Deliver customer satisfaction, internal as well as external, straining continuously to improve the service/products we provide. Convey relevant information regarding the success of the case efficiently and clearly to repair and solve customers doubts. Efficient multi-tasking management. Respond any questions on the status of a service call, account or equipment. Provide details on the dispatch process regarding customers equipment and/or complaints on service accounts. Follow up meticulously on open cases by L1 agents until fully closed. Interested candidates , requested to share their updated CV in PDF format on ( harshal.vvinayakassociates@gmail.com or can all or WhatsApp on 8425972373) Regards Harshu Bhosale