Identity and Access Management Analyst

• We are seeking an experienced IAM Specialist with a strong background in

  Identity and Access Management (IAM)

  , particularly within

  Active Directory (AD)

  and

  Microsoft 365 (M365)

  environments. and a solid understanding of ServiceNow.

Position Overview:

• This role is responsible for communication, escalations, and timely resolution of any access and permission discrepancies identified through periodic monitoring and auditing activities. This individual is responsible for Identity and Access Management (IAM) operations supporting employees and contractors with a primary focus on provisioning, de-provisioning, and modification of Active Directory and Applications access.

Essential Duties

Include, but are not limited to, the following:

• Demonstrate advanced understanding of business processes, internal control risk management, IT controls, and related standards.
• Work closely with other teams and application owners to understand and document role-based access entitlements for production and non-production systems/applications.
• Identify and implement improvements to user access request workflows and automation opportunities of existing IAM processes and tools.
• Serve as an escalation point and mentor to the IAM Team and other IT Support teams.
• Demonstrate excellence with respect to management of changes to accounts, user access groups, and ownerships based on requests and approvals.
• Adhere to and drive improvement in team performance around to IAM Service Level Agreements.
• Communicate professionally regarding customer situations of a complex, non-routine nature requiring deviation from standard procedures.
• Manage and coordinate staff participation in Audit Support activities. Preserve all records indicating changes made to access control lists to facilitate audits and other investigations.
• Ensure compliance with related internal Corporate Standards, Policies, and Procedures.
• Maintain strong attention to detail.
• Ability to work nights and/or weekends if needed.
• Ability to work in front of a computer screen and/or perform typing for approximately 90% of a typical working day.
• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
• Support and comply with the company’s Quality Management System policies and procedures.
• Maintain regular and reliable attendance.
• Ability to act with an inclusion mindset and model these behaviors for the organization.

Minimum Qualifications:

• 4+ years of identity and access management operations experience
• Administer and manage Active Directory and M365 accounts, groups, and permissions.
• Troubleshoot and resolve access-related issues in AD, M365, and ServiceNow.
• PowerShell Certified
• Audit experience (SOX, HIPAA, etc.)
• Strong knowledge of Active Directory and Application provisioning processes
• Strong working experience with Identity and Access Governance, role-based access control, access requests, and SOX certification requirements.
• Demonstrated experience mentoring, training, or coaching team members.
• Excellent interpersonal and communication skills, ability to operate in a cross-cultural and complex matrix environment, and ability to build consensus across functions.
• Excellent organizational and time management skills.
• Demonstrated ability to perform the Essential Duties of the position with or without accommodation.

Preferred Qualifications:

• ITIL Certified.
• Experience with ServiceNow ticketing software.
• Experience working in a multi-domain environment.