IAM Operations Lead(CIAM)

Essential Functions:

• Set direction and establish plans for 24x7 IAM/CIAM Operations.

• Lead and coordinate incident triage and escalation processes across teams and stakeholders.

• Oversee 24x7 operations, ensuring seamless CIAM support and rapid response across multiple global regions.

• Provide architectural-level oversight on IAM solutions and integrations, ensuring alignment with enterprise security standards.

• Support consumer-facing IAM (CIAM) platforms and solutions, with deep understanding of usability and security trade-offs.

• Develop an understanding of the key business deliverables required for each program and the associated dependencies.

• Responsible for the overall success of the team's cybersecurity program.

• Responsible for developing and maintaining general process escalation, communication, and coordination with various stakeholders in a timely manner.

• Ensure that project expectations are developed and met on time, within budget, and within resource capacity.

• Manage dependencies within and across programs associated with program delivery on a technical and detailed level.

• Coordinate meetings and communication channels to resolve issues in a timely manner

• Coordinate planning, including interviews and the onboarding process.

• Prepare reporting of program/project status for leadership.

• Maintain up-to-date awareness of current and future trends, threats, and vulnerabilities to existing and new technologies.

Required Education and Experience:

• Bachelor's degree in Information Technology, Computer Science, Business, or related field

• Minimum 5 years of experience in a professional service firm or as an IT/security project manager, with strong experience with cybersecurity applications and infrastructure implementation projects.

Knowledge & Skills:

• Creative and innovative approach to optimize utilization of resources, leverage tools and adapt processes for greater efficiency and effectiveness.

• Hands-on experience with ForgeRock IAM suite (Access Management, Identity Gateway, Directory Services, etc.).

• Proven ability to manage IAM programs end-to-end with a program management mindset and strategic vision.

• Experienced in supporting multi-regional environments with varying compliance, localization, and operational needs.

• Strong incident management skills, with experience driving resolution of high-severity IAM-related events.

• Demonstrated leadership experience in both technical and project management capacities; PMP certification or equivalent is a plus.

• Strong written and oral communication and presentation skills with a collaborative and proactive style.

• Manage and guide the team with prioritization of workloads.

• Skilled in measuring the improvement of availability, reduction of high-priority incidents, better identification and reduction of recurring and chronic issues, and non-actionable events.

• Skilled in driving change management efforts needed to affect operational uplift, including adoption of new systems, programs, and process changes

• Skilled in understanding business vision and proactively determining strategies to support the business in achieving its goals

• Experience with ForgeRock is a plus

• PMP Certification is a plus

Job Type: Full-time

Pay: ₹1,500,000.00 - ₹2,380,354.01 per year

Benefits:

• Health insurance
• Leave encashment
• Paid sick time
• Work from home

Schedule:

• Rotational shift
• US shift

Supplemental Pay:

• Overtime pay
• Performance bonus

Work Location: Hybrid remote in Bengaluru, Karnataka

Application Deadline: 23/07/2025
Expected Start Date: 01/09/2025