ForgeRock Support Engineer (L3)

Essential Functions:

• Support CIAM architecture, physical design, and technology strategy.

• Triage and resolve P3/P4 tickets related to ForgeRock CIAM components.

• Conduct daily application health checks and sanity testing.

• Support integration and troubleshooting of Social Identity Providers (IDPs).

• Participate in incident management and root cause analysis.

• Attend command center calls and provide real-time issue updates.

• Collaborate with internal teams (e.g., BEC, CEC, AlwaysON) for issue resolution.

• Maintain and update technical documentation and knowledge base articles.

• Generate operational and performance reports as needed.

• Ensure smooth transition of project deliverables to support CIAM operations teams.

• Handle escalated cyber incidents for CIAM Operations team, handling DDoS attacks, etc.

Required Education and Experience:

• Bachelor's degree in Information Technology, Computer Science, Business or related field

• • Minimum of 5 years with IAM, inclusive of a minimum of 2 years of experience leading technical initiatives/teams.

• • Solid experience with ForgeRock Access Management, Directory Services, Identity Management, and Identity Gateway

Knowledge & Skills:

• Hands-on experience with ForgeRock Identity Platform (AM, IDM, DS, IG).

• Strong understanding of CIAM concepts, protocols (SAML, OAuth2, OIDC), and directory services (LDAP).

• Experience with incident and ticket management tools (e.g., ServiceNow, Jira).

• Familiarity with monitoring tools and log analysis. (e.g. Datadog)

• Experience supporting CI/CD Pipelines (e.g. Github, Gitlab)

• Skilled in maintaining documentation (e.g JIRA, Confluence)

• Skilled in basic scripting (e.g. Python, Javascript)

• Skilled in coordinating configuration and code changes with the IDP engineering teams and other applications teams

• Knowledge in supporting deployment from stage and production

Job Type: Full-time

Pay: ₹1,050,000.00 - ₹1,700,000.00 per year

Benefits:

• Health insurance
• Leave encashment
• Paid sick time
• Work from home

Shift:

• Rotational shift

Work Days:

• Monday to Friday

Work Location: Hybrid remote in Bangalore, Karnataka

Application Deadline: 24/07/2025
Expected Start Date: 11/08/2025