HVAC Service Coordinator

Job Summary:We are seeking a proactive and detail-oriented HVAC Service Coordinator with 3–5 years of experience to join our team. In this role, you will be responsible for coordinating and scheduling HVAC service appointments, managing technician workloads, handling customer communications, and ensuring smooth day-to-day operations of the service department. Key Responsibilities: Schedule and dispatch HVAC technicians for service calls, maintenance, and emergency repairs. Serve as the main point of contact for customer service inquiries, providing timely updates and follow-ups. Coordinate parts ordering and delivery with vendors and suppliers as needed for scheduled jobs. Maintain detailed records of work orders, service calls, and technician assignments in the system. Track and manage service department workflow, ensuring timely completion of jobs. Communicate clearly with customers regarding appointments, service issues, and follow-ups. Collaborate with the Service Manager to optimize technician schedules and minimize downtime. Assist in preparing service reports, job estimates, and invoices. Ensure compliance with company policies, safety standards, and customer satisfaction goals. Support administrative functions such as warranty claims, timecard verification, and contract renewals. Qualifications: 3–5 years of experience in a similar service coordination or dispatching role, preferably in the HVAC or mechanical services industry. Strong understanding of HVAC terminology, systems, and workflows. Excellent organizational and multitasking skills. Strong communication and customer service abilities. Proficient in MS Office (Word, Excel, Outlook) and service management software (e.g., ServiceTitan, FieldEdge, or similar). Ability to work under pressure in a fast-paced environment. High school diploma or ITI; an associate degree or vocational training is a plus.