Human Resource Manager

About Fezinn Hotel

Fezinn Hotel, a 4-star property under Fezco Business Ventures, is known for its premium hospitality, modern amenities, and exceptional guest service. Located at the gateway of Wayanad, Fezinn caters to business, leisure, and family travelers with a strong focus on quality and guest satisfaction.

We are now seeking a highly experienced General Manager to lead hotel operations and drive the next phase of growth.

Job Summary

The General Manager will be responsible for overseeing all hotel operations — including front office, housekeeping, F&B, kitchen, sales, and HR — ensuring superior service, efficient operations, revenue growth, and brand excellence. The ideal candidate must be a strong leader with extensive hospitality experience.

Key Responsibilities

• Lead and manage overall hotel operations to ensure exceptional guest experience.
• Develop and execute operational strategies to improve service quality and profitability.
• Oversee all departments: Front Office, Housekeeping, F&B, Kitchen, Sales, HR & Administration.
• Ensure compliance with hotel standards, safety protocols, and service procedures.
• Monitor daily performance, budgets, financial planning, and cost control.
• Strengthen corporate and travel partnerships to increase occupancy and revenue.
• Build and mentor a high-performing team with training and performance evaluations.
• Handle guest feedback, resolve issues, and maintain high service standards.
• Coordinate with Fezco management for reporting, planning, and development initiatives.
• Ensure smooth functioning of events, banquets, and special operations.

Requirements

• Bachelor’s degree or diploma in Hotel Management (preferred).
• Minimum 8–12 years of experience in hotel operations, with at least 3–5 years in a managerial or senior leadership role.
• Strong knowledge of hospitality operations across all departments.
• Excellent leadership, communication, and decision-making skills.
• Experience in revenue management, budgeting, and operational planning.
• Ability to handle pressure, multitask, and drive performance.

Skills Required

• Leadership & Team Management
• Guest Relationship & Service Excellence
• Revenue & Budget Management
• Operational Planning
• Problem-Solving & Crisis Handling
• Communication & People Skills

Job Type: Full-time

Pay: From ₹50,000.00 per month

Benefits:

• Paid time off

Work Location: In person