HRMS Implementation and Support Consultant

Job Description

Grab a opportunity to work in HR technology Platform as HR Implementation Consultant/Support Location : Bangalore (Silk board) On sight Opportunity Work from Office 1 round of F2F discussion and get hired Role Expectations Ensure standard support queries are handled appropriately and within the SLA. Maintain a strict overview of the incident tracking system, and ensure all requests are addressed appropriately. Interface directly with the primary users of the system, understanding and responding to fix, resolving, or escalating those needs appropriately Communicate issues and accurate resolutions in a timely manner to clients. Identify and recommend product customization, enhancements, or workarounds Prioritize tasks by severity and client impact of Support Queries as L1, L2 and L3 support, including end-user support, resolving HRMS User/Admin/Configuration issues Maintains full knowledge of all modules of StoHRM and Power HR Identify and recommend product customization, enhancements, or workarounds to enhance the client's experience. Provides ongoing telephone, online and webinar support to multiple client companies for all HRIS inquiries Responsibilities Develop and sustain strong relationships with cross functional teams. Monitor and provide support to the HRIS Customers as per agreed SLAs. Report performance on daily / weekly / monthly basis. Review & report TAT status, update progress status for internal stakeholders. Ensure daily tasks are completed accurately and in a timely manner. Work closely with the Implementation Delivery Team to ensure ongoing support work and maintain continuous knowledge of client status. Identifying recurring issues and feedback for enriching StoHRM features and functionalities as and when they arise. Track, analyse and report quantitative metrics for internal & client stakeholders. Manage and deliver on-time, month end, quarter end and year end activities Competencies Bachelor Degree / Masters in HR, project management certification preferred. Strong domain knowledge of the HR functions, process & best practices exposure. Self-motivated with critical attention to detail, deadlines and reporting Excellent track record of tracking and monitoring skills. Good understanding of steps of Go Live Support, Post-Go Live Support and classification of L1, L2 and L3 support. 1-3 years experience of which at least 1-2 years of experience in the areas of HRIS Support / operations. Ability to prioritize and manage time effectively Ability to work in a fast-paced and deadline-oriented environment. Excellent communication & presentation skills, data analysis. Demonstrated collaborative skills and ability to work well within a team. Strong analytical and problem-solving skills. Please contact Shakina : 7625037351 Talent Acquisition