A fast-growing provider in customer experience and contact-center services with a strong technology backbone, serving global clients across 24x7 operations. We deliver high-quality, mission-critical support using modern HR systems and data-driven people practices to maximise operational performance.

Role

Deputy Manager — HR Business Partner (Night Shift) | On-site | IndiaRole & Responsibilities

Act as the primary HR Business Partner for assigned night-shift operations—drive people strategies that align with operational KPIs and business outcomes.
Lead employee relations and case management for night-shift teams, including investigations, disciplinary actions, and conflict resolution to ensure fair, timely outcomes.
Partner with operations and workforce planning to optimise rostering, shift coverage, capacity planning, and attrition-reduction initiatives for 24x7 service delivery.
Deliver performance management cycles: set objectives, coach managers on feedback and appraisals, and implement improvement plans.
Operate and maintain HRIS-driven processes for onboarding, offboarding, attendance, and data integrity; produce actionable people analytics for stakeholders.
Lead local compliance with labour laws, shift policies, and safety protocols; collaborate with L&D, C&B, and operations to implement people programs for retention and engagement.

Skills & Qualifications

Must-Have

Proven HRBP experience in night-shift or 24x7 operations
Hands-on experience with HRIS and people-data reporting
Strong knowledge of Indian labour laws and compliance
Demonstrable employee relations and performance-management experience

Preferred

Experience in contact centre, BPO, or high-volume operations
Certification in HR (SHRM/PHR) or advanced training in employment law

Benefits & Culture Highlights

Competitive night-shift differential and location-specific allowances
Career growth opportunities across HR functions in a fast-scaling operations environment
On-site role with clear ownership, measurable impact, and collaborative leadership exposure

Why Apply

This role suits pragmatic HR leaders who excel in high-velocity, shift-based environments and who want to influence operational performance through people-first strategies. You will own end-to-end HR delivery for night operations and partner closely with senior operations leaders to shape workforce outcomes.Location: On-site in India. Night-shift availability is required.
Skills: employee relations,compliance,performance management,hris,compensation & benefits,workforce planning,allowances,advanced,operations,24x7

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HRBP DEPUTY MANAGER - BPO ONLY / NIGHT SHIFT