HR, Recruiter & Client Success Specialist

Role Summary

We are hiring a proactive, detail-oriented HR, Recruiter & Client Success Specialist to manage recruitment, onboarding/offboarding, timesheets, payroll coordination, and client relationships. This role serves as the bridge between internal team members and external client accounts-ensuring smooth communication, accountability, and escalations handling. You will also be the go-to person for timesheet tracking, payroll updates, and first-line support for clients and resources.

Key Responsibilities

- End-to-end recruitment: sourcing, screening, scheduling, follow-up

- Manage employee onboarding/offboarding processes and documentation

- Track daily timesheets, leaves, and working hours across the team

- Coordinate with accounts for monthly payroll processing

- Serve as the primary relationship manager for client communication

- Resolve and escalate any client concerns or delivery risks

- Maintain HR records, offer letters, contracts, and compliance files

- Ensure disciplinary protocols and policy adherence in line with company guidelines

- Be comfortable with direct, respectful discussions with employees and contractors to uphold work standards

- Guide and support team members with a mix of accountability and empathy

- Conduct employee engagement and appreciation events to make Infotech Launch a great place to work

Technical & Process Skills

- Familiar with job boards (LinkedIn, Naukri, Indeed) and applicant tracking tools

- Google Sheets, Excel, JotForm or HRIS systems

- Slack, Gmail, Zoom, and calendar scheduling tools

- Comfortable managing multiple timelines and priorities

- Documentation and email drafting with attention to tone & clarity

Soft Skills

- Strong interpersonal and follow-up skills

- Excellent communicator in English (written + verbal)

- Highly organized and time-conscious

- Empathetic but assertive when needed

- Problem-solving mindset and comfort with escalation handling

Experience

Minimum

Preferred

Employment Type

Full-time | Remote-first with overlap for team and client interaction (IST & partial U.S. hours)

Compensation & Growth Path

(open for negotiation for qualified candidates)

Growth Track:

• Promotion track toward Client Success Manager / HR Lead
• Performance-based bonuses on team retention & account satisfaction
• Hybrid or onsite eligibility based on performance

Location

How to Apply

Please share:

1. Resume

2. Short note on your experience managing teams, timesheets, or client escalations

3. Any templates or trackers youve built or used

Subject: HR/Recruiter Application [Your Name]