HR Operations Coordinator

Roles and Responsibilities

• HR Administration: Maintain accurate employee records, including personal data, employment agreements, and benefits documentation. Ensure compliance with legal regulations and company policies. Responsible for responding to employee and HR service ticket requests, direct entry and processing of transactions into HR systems, and management of escalations and questions. Includes areas such as: Reporting, employee data management, employee lifecycle management, HR systems help desk, business relations, escalations, etc.
• Recruitment Support: Assist in the recruitment process. Collaborate with Talent Acquisition, Hiring Managers and Candidates for any queries or challenges occurring throughout the recruitment process.
• Onboarding and Offboarding: Facilitate the onboarding process for new hires, ensuring a smooth transition into the company. Coordinate the offboarding process for departing employees, including related data management and necessary documentation.
• Payroll and Benefits: Coordinate with stakeholders / employees to collect, Validate & consolidate payroll inputs. Work with central team to ensure the same is processed. Support benefits administration in coordination with Central Team ( insurance claims, dependant details, monthly and yearly data collation). Support / train employees on ticketing process, encourage employees to use central ticketing tool to raise their queries. Support walk in queries, clarification around HR policies.
• Compliance and Reporting: Ensure HR practices comply with relevant laws and regulations. Prepare and submit necessary reports to management and regulatory bodies.
• Employee Relations: Assist in resolving employee issues and grievances. Promote a positive work environment and culture.
• HR Projects: Participate in HR projects aimed at improving processes and systems. Collaborate with cross-functional teams to achieve HR objectives.

Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, or related field.
• 4-5 + Previous experience in HR or administrative roles is preferred.
• Strong organizational and communication skills.
• Proficiency in HR software and Microsoft Office Suite.
• Ability to maintain confidentiality and handle sensitive information.

Core Competencies:

• Detail-oriented with strong analytical skills.
• Ability to multitask and prioritize effectively.
• Excellent interpersonal skills and a proactive approach to problem-solving.
• Strong commitment to providing exceptional service to employees and management.

This job description can vary based on the specific needs and structure of the organization.

Additional Information