HR Operations Associates III

About the Role

HR Operations Associates

Key Responsibilities

Tier 1 HR Operations Workday-Focused

• Respond to routine employee HR queries via ServiceNow within defined SLAs.
• Support employees on HR policies: PTO, holidays, benefits eligibility, etc.
• Guide employees on Workday self-service actions (address, bank info, dependents, etc.).
• Assist with login/access issues and help locate payslips, tax forms, and HR documents.
• Process basic Workday transactions: personal info changes, simple approvals, data verification.
• Support payroll-related questions (pay dates, deductions, direct deposit updates).
• Help employees correct time-entry issues and leave-of-absence queries.
• Assist candidates with system access and onboarding tasks (I-9 scheduling, Workday inbox issues).
• Triage and route HR tickets to appropriate Tier 2/COE teams.

Tier 2 HR Operations – Workday (Advanced Case Management)

Handle complex Workday transactions: job changes, org restructures, compensation updates.

• Maintain supervisory organizations, cost centers, positions, and HR configurations.
• Troubleshoot Workday workflow and business process errors.
• Investigate and resolve escalated HR cases requiring deeper analysis.
• Execute or audit compensation cycles: merit, bonus, annual increments.
• Support annual benefits enrollment, configuration checks, and corrections.
• Audit payroll data and resolve integration failures or retro pay issues.
• Support offboarding tasks: terminations, final pay, accrual payouts.
• Create or modify Workday reports (matrix, composite, advanced reports).
• Provide data extracts for HRBPs, Finance, and Legal.
• Support integration error monitoring and work with HRIS/IT teams to resolve issues.
• Assist in EIB uploads for mass data updates.

Required Skills & ExperienceMust-Have:

• Strong hands-on experience in

  Workday HCM

• Experience with

  employee data changes, Hire-to-Retire (H2R), HR transactions

• Experience working in

  Tier 1 or Tier 2 HR Operations

• Strong understanding of HR data accuracy, compliance, validations
• Good communication skills and ability to handle employee queries

Preferred (Trainable if not strong):

• ServiceNow (SNOW) ticketing

   – case creation, routing, SLA management
• Experience with PeopleSoft (not mandatory; Workday is the priority)

Soft Skills

• Excellent communication and problem-solving skills
• Strong attention to detail and accuracy
• Ability to manage high-volume tickets
• Ownership, accountability, and strong follow-through
• Comfortable working in a fast-paced, SLA-driven environment