HR Head - Retail or Gems or Jewellery

Position Title:

1. Position Purpose

To provide strategic and operational leadership to the HR function by developing and implementing HR strategies, systems, and processes that support business growth, workforce efficiency, and a high-performance culture. The role ensures effective people management, statutory compliance, employee engagement, and leadership capability across all stores and departments.

2. Key Responsibilities

A. Strategic HR Leadership

• Formulate and implement HR strategies aligned with business goals and growth plans of the company.
• Partner with the leadership team to design and drive organizational culture, performance excellence, and employee retention initiatives.
• Provide insights and analytics for manpower productivity, attrition trends, and workforce cost optimization.

B. Talent Acquisition & Workforce Planning

• Forecast manpower requirements across showrooms, manufacturing, and HO functions.
• Oversee end-to-end recruitment sourcing, selection, onboarding, and induction for all levels.
• Build a strong talent pipeline for store-level operations and future leadership roles.

C. Performance Management & Appraisal Systems

• Design and implement a transparent Performance Management System (PMS).
• Define KRAs, KPIs, and goal-setting mechanisms for different roles.
• Drive quarterly and annual reviews, linking performance with rewards and development.

D. Learning & Development

• Conduct training need analysis (TNA) across all levels from sales staff to senior leadership.
• Implement structured L&D programs (product knowledge, grooming, leadership, sales excellence, etc.).
• Evaluate training effectiveness and maintain skill development dashboards.

E. Employee Engagement & Welfare

• Build a culture of trust, motivation, and teamwork.
• Plan and execute engagement activities, rewards and recognition programs, and feedback systems.
• Address employee grievances and ensure effective communication between management and staff.

F. Compensation, Benefits & HR Operations

• Design competitive C&B structures aligned with industry benchmarks.
• Ensure timely payroll processing, attendance management, and leave administration.
• Oversee employee records, contracts, and HRIS management.

G. Statutory Compliance & Audit

• Ensure adherence to all labour laws, statutory filings, and HR audits (PF, ESIC, Gratuity, Shops & Establishments, etc.).
• Liaise with consultants and government bodies for compliance-related matters.

H. Administration & Store HR Coordination

• Oversee administrative functions housekeeping, safety, travel, facility management, etc.
• Standardize HR operations across all branches and manufacturing units.
• Conduct periodic HR audits at showroom and factory levels.

3. Competencies & Skills Required

Category

Key Competencies

Leadership

Strategic thinking, decision-making, team development

Technical

HR strategy, PMS design, payroll & compliance, HR analytics

Interpersonal

Communication, conflict management, stakeholder engagement

Behavioural

Integrity, empathy, accountability, business orientation

4. Qualification & Experience

• Education:

  MBA / PGDM in Human Resource Management or equivalent.

• Experience:

  Minimum 10–15 years in HR, with at least 5 years in a leadership role in

  retail, jewellery, or consumer-facing businesses

  .

• Preferred:

  Experience in managing multi-location retail operations and scaling HR systems

5. Growth Path / Role Impact

This role is pivotal in transforming the company into a people-driven, performance-oriented organization. The Head HR will act as a strategic partner to management, influencing business decisions through effective people strategy.

Future Path: