Hotel Operations Manager

About Sarvakaya Timber Trails:

Sarvakaya Timber Trails is a unique plantation resort in Yercaud, offering serene dome stays and immersive nature experiences. As part of our continued growth and commitment to guest satisfaction, we are seeking a dynamic Operations Manager to oversee daily resort functions and ensure a seamless guest experience.

Key Responsibilities:

• Oversee and coordinate daily operations across departments – front office, housekeeping, F&B, maintenance, and guest services
• Ensure high standards of cleanliness, hospitality, and service are maintained throughout the property
• Supervise department heads and support them in team management and daily task execution
• Monitor guest satisfaction and handle escalations or special requests professionally
• Maintain operational budgets, control costs, and optimize resource usage
• Ensure smooth check-in/check-out process and coordination between departments
• Maintain vendor relationships and ensure timely procurement of supplies and services
• Prepare daily/weekly reports on occupancy, staff performance, and guest feedback
• Lead regular training sessions for staff to maintain quality and service standards
• Ensure all health, safety, and compliance regulations are met

Key Requirements:

• Proven experience in resort or hotel operations management
• Strong leadership, communication, and team management skills
• Ability to handle crisis situations and guest concerns calmly and efficiently
• Good knowledge of hospitality software and reporting tools
• Fluency in English and Tamil
• Degree or diploma in hospitality/hotel management preferred
• Willingness to be based full-time in Yercaud and immerse in on-ground operations

What We Offer:

• Competitive salary with performance incentives
• On-site accommodation and meals
• A nature-rich, collaborative work environment
• Opportunities to grow within the Sarvakaya brand

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Food provided
• Health insurance

Supplemental Pay:

• Quarterly bonus
• Yearly bonus

Work Location: In person